Question about report behavior

fabrizioc

Hi to all, I need some help to identify a problem running a report. We have only one user that, trying to open a report faces a strange behavior, the client always tries to Count the lines with something similar to an infinite loop (once reached the finish the line count seems to start again).
Trying the same operation from other Navision client the problem does not appear and the report runs well.

I've supposed we could remove the PersonalizationStore.xml (perhaps a client configuration that create the problem) but, with my surprise, on %AppData%\Microsoft there isn't any folder called Microsoft Dynamics NAV\ and of course no PersonalizationStore.xml file.

Can someone suggest me a way to investigate the problem in deep ?

Thank you in advance for your help.

Best regards

Fabrizio

sendit2jason

Err, well since you started in the Classic NAV area in this forum, then user customisations are stored in the zup file. The general advice would be to delete (or backup) this file and try again.