Error printing standard reports in US.

Remco

Hi,

In the Cronus US database (NAVNA) the US reports (10000 range) have the report format Letter (8,5in x 11in) while the standard reports have the A4 (21cm x 29,7cm). When our customer in the US prints a standard report from NAV the user get's an error because the printer doesn't recognize the format. They don't use A4 format.
Why do the standard reports in a Cronus US database have the A4 format?
Does anybody recognize this problem?

What to do about it? I don't want to change the report format for all standard reports. This should then be done by every US implementation.

Remco

It concerns a NAV2013 database.

Peter+is1

Hi,

I'll take a guess here...
They make the reports so they fit to print on A4 and Letter.

We never have issues where the printer doesn't rescale or just print. (we use NAV in 20 + countries)
But the problem is common knowledge.

Best is to get printers that have those options (rescale, substitute).
Good luck.

Remco

It is a known issue. There for the following tool has been developed: https://navrdlcupdatetool.codeplex.com/