Automatically Idle Client Timeout - NAV2016 - doesn't work!

James1707

Hello,

I have problem with NAV 2016.

I set at the NAV Service Instance property: Idle Client Timeout for 10 minutes (00:10:00), but it doesn't work.

If i set this property for 1 minutes (00:01:00) it's work, but only if i go deeper in app and leave idle.

I have seen many tutorials about set this property, but neither of them doesn't work in my case,

If you have any suggestions please let me know.

James

Phenno

There was a topic already here where I was looking for the same answer. It seems that now you have to set KeepAlive packet on every clients computer to a value larger than idle timeout set on server.

Even msdynnav support twitter account answered in the same manner here:

https://twitter.com/MSDynNAVSupport/status/694164899212218368

Phenno

There was a topic already here where I was looking for the same answer. It seems that now you have to set KeepAlive packet on every clients computer to a value larger than idle timeout set on server.

Even msdynnav support twitter account answered in the same manner here:

https://twitter.com/MSDynNAVSupport/status/694164899212218368

James1707

Hi,

It's working

Thank you,
James

James1707

But it does't work perfect after Idle Timeout NAV is crash - it's normal?

James

Phenno

What do you mean by crash? Usually, it will show error something like "NAV cannot get connection" and then it will close.

James1707

Yes, i get this message like 'NAV cannot get connection' but next i get this standard crash error : Microsoft.Dynamics.Nav.Client has stopped working

Phenno

Hm, don't know about that, id could be build version specific issue. Check the event log on that computer, and if it happens on all computers or single one.

abaninas

Hi,

It is not working !!!!!!!!!!!!
I have set Idel Client Timeout = 00:15:00 & Keep Alive Interval = 00:16:00
Version is NAV 2016 Update 11 Bulid NAV.9.0.46773.W1

Please advice

omerfaruk

Phenno wrote: »

it seems that now you have to set KeepAlive packet on every clients computer

Hi, can you elaborate a bit this part? How can I do that? thanks.

wortho_david@hotmail.com

James1707 wrote: »

Yes, i get this message like 'NAV cannot get connection' but next i get this standard crash error : Microsoft.Dynamics.Nav.Client has stopped working

Same problem seen in NAV 2016 CU10. Do you know if it has been fixed in later releases?