CTI/TAPI Integration with NAVISION 2013 R1

I_B
I_B Member Posts: 1
in NAV Three Tier
Hi,

Am trying to set up a CTI for a client who currently uses NAV 2013 R1 and a Matrix PBX system.

Here are steps have taking

Have installed the TAPI driver for the PBX, obtained from the vendor.

Configured based on the vendors manual guide(PBX IP address, CTI port all configured)

Currently, we can call out from NAVISION thru windows dialer, but the repetitive selection of the user ext/line on the dialer is what we trying to by pass or eliminate.

MY challenge currently is once the outgoing call is initiated for NAVISION and passes through windows dialer, the user line has to be selected thru Tools > Connect Using > Line: intermittently at almost every call. This defeats the whole aim of achieving a seamless CTI integration with NAVISION using TAPI

Can anybody help, Am hoping there should be a means of permanently setting each user line on windows dailer or possible passing the User ext line within the Tapi management class.

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