Sales order is posted as a partial invoice

Tan_Eng_Siong

Hi

I am working on a Navision version 4. I have tried to customize the Sales Order form to prevent users from creating partial shipment or partial invoice. The users want the sales order to posted as a complete invoice and not two or mor invoices.

I removed the Qty to Invoice and Qty to Ship and the users are still facing a problem with the partial shipment and partial invoice.

Is there a known bug in the Sales Order form?

Thanks [-o<

Kowa

A user can always create additional new lines and post them, even if the other lines are posted
OR
increase the quantity after posting and post the line again.

That's not a bug, that's Navision.

golfer

You can use the field "Shipping advice" on the customer and/or sales order (in the shipping tab in std. Navision) where you can choose partial or complete shipment.

Hope that helps

Shenpen

Complete shipping advice won't help, as it just means a given line must be shipped at once, but you can ship the first line now and the second later.

One can enter new lines to a shipped order only after reopening it, so that's not a problem.

My advice is

1) Maybe forget order and just use sales invoice
2) hidig qty. to ship, qty. to invoice fields really should solve it - it is really strange why it does not happening. I think you should turn on Change Log for sales headers and lines and the next time a user reports this happening, investigate what did they do.

Tan_Eng_Siong

Hi everyone

Thanks for the tip of using Change Log. I will try it and let you know the outcome. I will also change the Shipping Advice to Complete prevent any accidents.

golfer

Shipping advice = complete means the whole order must be complete, not just the lines seperately. It is true that new lines can be added but as Shenpen says this is only after you attentionally have reopened the order so that shouldn´t be a problem.
I agree turning on change log could be a good idea in this case to see what happens next time.

Shenpen

I tested Shipping Advice last time in 3.6 and I found it only relates to one line. Are you sure?

golfer

Just tested it in SE3.60 and SE4.0 and it is complete shipment required. A very useful function for many of our clients.

Regards