Approach to Warranty management in NAV?

jversusjjversusj Member Posts: 489
We are running NAV2013.

We have some items that we are going to begin offering a warranty against. For these items, we will begin capturing serial nos. in our third party WMS system (Manhattan ILS) and interface back into NAV (we do not use NAV WMS). These items are ordered on normal sales orders along with any other product from our catalog. I saw that service orders has some sort of warranty application, but these are not service orders until we have to do a warranty replacement.

Can anyone please shed some light on any general approaches to this? Perhaps I just need clarification as to how service orders and service items are supposed to work?

Thanks in advance.
kind of fell into this...


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    tinoruijstinoruijs Member Posts: 1,226
    When you sell an item to a customer with warranty, you could then create an service item for that item.
    Then you can set the warranty for parts and labour on that service item.

    When there's a problem for that item, you create a service order. Boolean garanty will be set automaticly for the item on the service order line.

    You'll notice will testing that the service module isn't quite like the rest of NAV.
    For example; you can only create quotes, orders, contracts for customers. Not for contacts.

    Tino Ruijs
    Microsoft Dynamics NAV specialist
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