NAV 2015 INSTALLATION ERROR

fabrizioCE

Hello everyone,


I've got some issues installing NAV 2015 (in demo mode, and in the other too), the problem happens when installing the Dynamics NAV Server components, it throws the following error:

Error Report
Server
Microsoft Dynamics NAV Server Components
Fatal error during installation.
The service 'Microsoft Dynamics NAV Server [DynamicsNAV80]' (MicrosoftDynamicsNavServer$DynamicsNAV80) failed to start. This can be caused by one of several issues. For example, the password for the account that runs the service may be incorrect, or there could be a conflict in port sharing for the port settings for the service, or you have specified that the port for the server should be opened in the Windows firewall even though the Windows firewall is not enabled on the computer. For more information, see the event viewer.


The installation log:

=== Logging started: 2015/06/30 20:38:05 ===
Executable: C:\Users\Fabrizio Cafferata\Desktop\NAV\NAV 2015 W1\setup.exe v8.0.37874.0
Computer : ALS_LAPTOP
--- logging level: standard ---
RegistrySearch: Checking registry key existence. Id = 'SqlServerInstalled'
RegistrySearch: Checking registry key existence. Id = 'SqlNCLIInstalled'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx45Release'
RegistrySearch: Searching for registry key value. Id = 'VstoInstalled'
RegistrySearch: Searching for registry key value. Id = 'PowerShell30Installed'
RegistrySearch: Checking registry key existence. Id = 'WindowsSearchInstalled'
RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx86'
Registry key not found. Key = 'SOFTWARE\Microsoft\Office\14.0\Excel\InstallRoot'
RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx64'
Registry key not found. Key = 'SOFTWARE\Microsoft\Office\14.0\Excel\InstallRoot'
RegistrySearch: Checking registry key existence. Id = 'Outlook'
RegistrySearch: Checking registry key existence. Id = 'Outlook15'
RegistrySearch: Searching for registry key value. Id = 'VCPPSpLevel'
RegistrySearch: Checking registry key existence. Id = 'VCPPInstalled'
RegistrySearch: Checking registry key existence. Id = 'VCPP64Installed'
RegistrySearch: Checking registry key existence. Id = 'IISInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISWinAuthInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISASPNETInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISASPNET45Installed'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISNETFXInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISNETFX45Installed'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISISAPEXInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Checking registry key existence. Id = 'HttpActivationInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISISAPIFIInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISREQSTFIInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISSTATICInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'WebComponentsPrerequisitesInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\Microsoft Dynamics NAV\80\Web Components Prerequisites'
Configuring package. Id = 'ARP'
MSI log file set to: C:\Users\FABRIZ~1\AppData\Local\Temp\setup.wix.msi.1c.log
Done configuring package. Id = 'ARP' ReturnCode = 0
Configuring package. Id = 'RoleTailoredClient'
MSI log file set to: C:\Users\FABRIZ~1\AppData\Local\Temp\setup.wix.msi.1d.log
Done configuring package. Id = 'RoleTailoredClient' ReturnCode = 0
Configuring package. Id = 'SQLDemoDatabase'
MSI log file set to: C:\Users\FABRIZ~1\AppData\Local\Temp\setup.wix.msi.1e.log
Done configuring package. Id = 'SQLDemoDatabase' ReturnCode = 0
Configuring package. Id = 'ServiceTier'
MSI log file set to: C:\Users\FABRIZ~1\AppData\Local\Temp\setup.wix.msi.1f.log
Windows Installer: Error: Service 'Microsoft Dynamics NAV Server [DynamicsNAV80]' (MicrosoftDynamicsNavServer$DynamicsNAV80) failed to start. Verify that you have sufficient privileges to start system services.
Done configuring package. Id = 'ServiceTier' ReturnCode = 1603
Configuring package. Id = 'OutlookAddIn'
MSI log file set to: C:\Users\FABRIZ~1\AppData\Local\Temp\setup.wix.msi.20.log
Done configuring package. Id = 'OutlookAddIn' ReturnCode = 0
SUCCESS: Package Microsoft Dynamics NAV Setup Components executed sucessfully.
SUCCESS: Package Microsoft Dynamics NAV Client Components executed sucessfully.
SUCCESS: Package Cronus Sample Database for Microsoft Dynamics NAV executed sucessfully.
ERROR: Package Microsoft Dynamics NAV Server Components failed with error. See detailed message above.
SUCCESS: Package Microsoft Dynamics NAV Outlook Add-In executed sucessfully.
=== Logging stopped: 2015/06/30 20:40:41 ===

I've make sure that the ports in which the server is trying to be installed are free, and there seems to be an error about sufficient privilege to start system services which I don't understand, my account is administrator and I'm installing it on my local machine, all tiers on the same laptop, please does anyone have a clue about this error?

Thanks a lot!

QWERT_

Are you running the Setup with Administrator privileges?

ErictP

Here is your error:

Windows Installer: Error: Service 'Microsoft Dynamics NAV Server [DynamicsNAV80]' (MicrosoftDynamicsNavServer$DynamicsNAV80) failed to start. Verify that you have sufficient privileges to start system services.

Has you service-account enough rights to read your installation-directory?

Executable: C:\Users\Fabrizio Cafferata\Desktop\NAV\NAV 2015 W1\setup.exe v8.0.37874.0

Has your service-account the rights to "run as services"?

fabrizioCE

Yes, my user had all privileges (is administrator, and is a local machine). I've already solved this issue, it seemed that I had a NAV 2009 R2 installation very hidden that was using the ports I was entering for the new NAV installation, I changed the ports and it installed NAV 2015 successfully.

Thanks for the comments.