Nav 2015 Help Server

vri1146

Hello everyone,

I have installed my NAV 2015 and it's help server, but the help server seems doesn't work correctly. When i press F1 on RTC, the help page showed but with empty information. I have tried to change the HelpServer property to "localhost", but still it didn't work. Is there something that i miss? Because i'm doing fine with NAV 2013 & 2013 R2.

Here is my ClientUserSetting.config :

<?xml version="1.0" encoding="utf-8"?>
<configuration>
<appSettings>
<add key="Server" value="localhost" />
<add key="ClientServicesPort" value="7046" />
<add key="ServerInstance" value="DynamicsNAV80" />
<add key="TenantId" value="" />
<add key="ClientServicesProtectionLevel" value="EncryptAndSign" />
<add key="UrlHistory" value="" />
<add key="ClientServicesCompressionThreshold" value="64" />
<add key="ClientServicesChunkSize" value="28" />
<add key="ClientServicesKeepAliveInterval" value="120" />
<add key="MaxNoOfXMLRecordsToSend" value="5000" />
<add key="MaxImageSize" value="26214400" />
<add key="ClientServicesCredentialType" value="Windows" />
<add key="ACSUri" value="" />
<add key="AllowNtlm" value="true" />
<add key="ServicePrincipalNameRequired" value="False" />
<add key="ServicesCertificateValidationEnabled" value="true" />
<add key="DnsIdentity" value="" />
<add key="HelpServer" value="localhost" />
<add key="HelpServerPort" value="49000" />
<add key="ProductName" value="" />
<add key="UnknownSpnHint" value="(net.[url=tcp://localhost:7046/DynamicsNAV80/Service]tcp://localhost:7046/DynamicsNAV80/Service[/url])=NoSpn;(net.[url=tcp://win2012r2.nav.com:7046/dynamicsnav80/Service]tcp://win2012r2.nav.com:7046/dynamicsnav80/Service[/url])=NoSpn;" />
</appSettings>
</configuration>

I'm running my NAV 2015 on Windows Server 2012 R2, IIS 8 and IE 11 browser.

Any help will be appreciated

vremeni4

Hi,

This can have a few reasons.

1. Do you have only NAV 2015 Help server installed on this machine or do you have NAV 2013 R2 too?
If both NAV2013 R2 and NAV 2015 are isntalled on the same machine did you use difernt ports for these versions ?
2. Are you sure that the port 49000 is open on the Help Server.
To check this start command prompt by running the command cmd (Start -> run ->cmd).
In the new window type in

telnet win2012r2.nav.com 49000

If the connection established then port is open otherwise not.
3. In the configuration file, the key tag for the help server should point to the Server where Help server is installed. This does not have to be localhost.
If I look at the UnknownSpnHint the correct value should be
<add key="HelpServer" value="win2012r2.nav.com" />

4. Start IIS Manager and go to the Help server folder Sites\Microsoft Dynamics NAV 2015 Help\
set a default document and click on browse in the right panel. This should give me more information about what may be wrong.

I hope this helps.
Thanks.