Server crash after upgrade to 7.1.36366

nickgoddard

I am upgrading a clients test system from v2009 to v2013 R2. I have upgraded to the base 2013R2 and it works fine. However when I then apply CU6 the conversion works but then when I try to start the service it crashes. Can anyone shed any light on this I would appreciate it very much as I need to finish this today, thanks.

The report.wer shows the following:

Version=1
EventType=APPCRASH
EventTime=130719299832155424
ReportType=2
Consent=1
ReportIdentifier=f56278e0-d475-11e4-8cbc-001321f1b594
IntegratorReportIdentifier=f56278df-d475-11e4-8cbc-001321f1b594
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Microsoft.Dynamics.Nav.Server.exe
Sig[1].Name=Application Version
Sig[1].Value=7.1.36366.0
Sig[2].Name=Application Timestamp
Sig[2].Value=533b28f3
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18015
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=50b8479b
Sig[6].Name=Exception Code
Sig[6].Value=e0434352
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000009e5d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=7878
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=787854380ac502069a277b7321ff9e3f
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=f71d
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=f71d629042a87fe3e1c1c515dad1788a
UI[2]=C:\Program Files\Microsoft Dynamics NAV\71\Service\Microsoft.Dynamics.Nav.Server.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Microsoft Dynamics NAV Server stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\Microsoft Dynamics NAV\71\Service\Microsoft.Dynamics.Nav.Server.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\system32\KERNEL32.dll
LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\system32\LPK.dll
LoadedModule[14]=C:\Windows\system32\USP10.dll
LoadedModule[15]=C:\Windows\system32\IMM32.DLL
LoadedModule[16]=C:\Windows\system32\MSCTF.dll
LoadedModule[17]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~2.DLL
LoadedModule[18]=C:\Windows\system32\PSAPI.DLL
LoadedModule[19]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[20]=C:\Windows\system32\MSVCR110_CLR0400.dll
LoadedModule[21]=C:\Windows\system32\shell32.dll
LoadedModule[22]=C:\Windows\system32\ole32.dll
LoadedModule[23]=C:\Windows\system32\profapi.dll
LoadedModule[24]=C:\Windows\assembly\NativeImages_v4.0.30319_64\mscorlib\54c5d3ee1f311718f3a2feb337c5fa29\mscorlib.ni.dll
LoadedModule[25]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[26]=C:\Windows\system32\urlmon.dll
LoadedModule[27]=C:\Windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
LoadedModule[28]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[29]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[30]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[31]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[32]=C:\Windows\system32\version.DLL
LoadedModule[33]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[34]=C:\Windows\system32\normaliz.DLL
LoadedModule[35]=C:\Windows\system32\iertutil.dll
LoadedModule[36]=C:\Windows\system32\WININET.dll
LoadedModule[37]=C:\Windows\system32\Secur32.dll
LoadedModule[38]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[39]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
LoadedModule[40]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[41]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\nlssorting.dll
LoadedModule[42]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System\4598449d72d7ebbd53952399ed5fc710\System.ni.dll
LoadedModule[43]=C:\Windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\a4da99c6b004dccd9d04901b883532b1\WindowsBase.ni.dll
LoadedModule[44]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[45]=C:\Windows\system32\rsaenh.dll
LoadedModule[46]=C:\Windows\system32\WINTRUST.dll
LoadedModule[47]=C:\Windows\system32\CRYPT32.dll
LoadedModule[48]=C:\Windows\system32\MSASN1.dll
LoadedModule[49]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsecimpl.dll
LoadedModule[50]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\COMCTL32.dll
LoadedModule[51]=C:\Windows\system32\imagehlp.dll
LoadedModule[52]=C:\Windows\system32\ncrypt.dll
LoadedModule[53]=C:\Windows\system32\bcrypt.dll
LoadedModule[54]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[55]=C:\Windows\system32\USERENV.dll
LoadedModule[56]=C:\Windows\system32\GPAPI.dll
LoadedModule[57]=C:\Windows\system32\cryptnet.dll
LoadedModule[58]=C:\Windows\system32\WLDAP32.dll
LoadedModule[59]=C:\Windows\system32\SensApi.dll
LoadedModule[60]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[61]=C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Serv759bfb78#\956cf3bc21854ac41b74d89beee8c75f\System.ServiceProcess.ni.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Dynamics NAV Server
AppPath=C:\Program Files\Microsoft Dynamics NAV\71\Service\Microsoft.Dynamics.Nav.Server.exe

vremeni4

Hi,

It looks to me like you did not apply the CU6 on the Server files.
In order for CU6 to work you have to copy all files for RTC client, NAV Server Service (NST) over existing files and replace them.
You can check the build number by selecting any *.exe file, right click on the file go to properties.
In a new window go to the tab Details.
The builder number should be visible on this tab.

I hope this helps.
Thanks.