Font "ActiveFax" in RDLC reports is not working

Luc_VanDyck
Luc_VanDyck Member, Moderator, Administrator Posts: 3,633
edited 2014-12-20 in NAV Three Tier
The customer uses ActiveFax to fax or mail documents. This works by inserting some commandtext in the True Type Font "ActiveFax". The commandtext looks like: @F212 mail@mydomain.com .

In NAV 2013 R2 (build 38053) this does not work. We have created a test report and selected the font ActiveFax in Visual Studio:

When running the report, this line is not interpreted by ActiveFax and no mail is send. It works fine however when this commandtext is typed in Wordpad and printed to the ActiveFax printer (test was done on the same server as where the Service Tier is installed).

Does anyone have a clue?
No support using PM or e-mail - Please use this forum. BC TechDays 2024: 13 & 14 June 2024, Antwerp (Belgium)

Answers

  • thmartin
    thmartin Member Posts: 90
    Just a wild guess.

    Isn't the rendering of an RDLC(lient) Report done on the client?
    In that case if the fax font/printer isn't installed on the client the font probably will be replaced by a default one.
    Thomas Martin
    NAV Developer
  • Luc_VanDyck
    Luc_VanDyck Member, Moderator, Administrator Posts: 3,633
    The NAV Client is executed on the server where the Service Tier is installed, so that can't be the reason. SQL Server Report Builder is also installed there.
    No support using PM or e-mail - Please use this forum. BC TechDays 2024: 13 & 14 June 2024, Antwerp (Belgium)
  • clausl
    clausl Member Posts: 455
    Hi Luc,

    You of coursed restarted the Server after installing the font, right?

    /Claus Lundstrøm
    Claus Lundstrøm | MVP | Senior Product Manager | Continia.com
    I'm blogging here:http://mibuso.com/blogs/clausl and used to blog here: http://blogs.msdn.com/nav
    I'm also offering RDLC Report Training, ping me if you are interested. Thanks to the 700 NAV developers that have now already been at my training. You know you can always call if you have any RDLC report issues :-)
  • Luc_VanDyck
    Luc_VanDyck Member, Moderator, Administrator Posts: 3,633
    I know it should be done after installing custom fonts (I have read your blog ;-) ). Will schedule a reboot to be sure it happened.
    No support using PM or e-mail - Please use this forum. BC TechDays 2024: 13 & 14 June 2024, Antwerp (Belgium)
  • Luc_VanDyck
    Luc_VanDyck Member, Moderator, Administrator Posts: 3,633
    An update:

    It appears that, when executing the report when connected via Citrix on that server, the font and commandtext is interpreted correctly and the document is mailed as pdf through ActiveFax. When printing the same report on the same server but through a RDP-connection, then it does not work.

    As all users work through Citrix, it's no problem. We as developers are connecting through RDP.
    The IT department of the customer will now investigate the differences between connecting to the server via Citrix and via RDP. The same ActiveFax printer-driver exists as well as the same True Type fonts. But as said, it's solved for the users.
    No support using PM or e-mail - Please use this forum. BC TechDays 2024: 13 & 14 June 2024, Antwerp (Belgium)
  • clausl
    clausl Member Posts: 455
    Sounds like a bug.

    Probably not, but maybe it's related to this issue, if it is a Windows 2008 R2 server you are connecting to.

    http://support.microsoft.com/kb/2768741

    /Claus Lundstrøm
    Claus Lundstrøm | MVP | Senior Product Manager | Continia.com
    I'm blogging here:http://mibuso.com/blogs/clausl and used to blog here: http://blogs.msdn.com/nav
    I'm also offering RDLC Report Training, ping me if you are interested. Thanks to the 700 NAV developers that have now already been at my training. You know you can always call if you have any RDLC report issues :-)

Categories