Runtime error when opening Company

jordi79

Hi,
I have a runtime error when opening a company. Error only happens when opening a company. The event log are as per below:

CU1 is unchanged, and it is standard cU1. Client version is 4SP3.

ERROR LOG

---

Faulting application name: fin.exe, version: 4.0.3.24080, time stamp: 0x45c3015e
Faulting module name: fin.exe, version: 4.0.3.24080, time stamp: 0x45c3015e
Exception code: 0xc0000005
Fault offset: 0x000a37f0
Faulting process id: 0x2d8
Faulting application start time: 0x01d002238e2fb5a4
Faulting application path: C:\Program Files (x86)\NEW server navlv.40\fin.exe
Faulting module path: C:\Program Files (x86)\NEW server navlv.40\fin.exe
Report Id: fddafca1-6e16-11e4-8bd2-402cf4752f6b

INFORMATION LOG

---

Fault bucket 390669602, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: fin.exe
P2: 4.0.3.24080
P3: 45c3015e
P4: fin.exe
P5: 4.0.3.24080
P6: 45c3015e
P7: c0000005
P8: 000a37f0
P9:
P10:

Attached files:
C:\Users\USERNAME\AppData\Local\Temp\WER4396.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\USERNAME\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_fin.exe_3cb3f3405c8c2c1da3efd493a8ea3c54c16a1b_0f3540e7

Analysis symbol:
Rechecking for solution: 0
Report Id: fddafca1-6e16-11e4-8bd2-402cf4752f6b
Report Status: 0

geordie

Hi, I suggest to upgrade to build no. 25143: as you can see in this list it includes a KB article related to this issue.

jordi79

Error is traced to a menusuite object. Not sure what was wrong with the menusuite object, but it worked once the menusuite object was removed.