2009 Printing Reports Shrinking

cacilley

I have an installation of Navision 2009 SP1, currently this system is setup running on the server and 6 workstations. 3 of the workstations are having an issue with reports shrinking while trying to print. The reports will only use about 75% of the page instead of 100% even though the settings are set to entire page. I have looked at the settings on the half of the workstations that are printing the reports correctly vs. the ones not and there seems to be no differences. All of the workstations are printing to the same network printer. All of the workstations print correctly using the classic client, but 3 of them shrink the reports using the RTC. There are no entrees in the printer selection table, so there is no variation there. If I print something outside of Navision on those workstations it prints correctly, it is something specific to the RTC and reports. I would assume it would be an issue with the report layout if it wasn't printing correctly on all of the workstations, but since it works on exactly half I am unsure of what is causing the issue. I have tried printing the reports on another printer using the same machines that are having the issue with the same outcome. Does anyone know what may be causing this confusing error? I am not sure if there is an option within the report layout that is not selected, or maybe a driver issue? Any help would be appreciated.

tinoruijs

Perhaps a problem with not installed fonts on the clients that have the problem?

TrippyZ

Have you checked if the target printer is the default printer on those PC's and if they are all printing to it via the same technology, for example UNC path?

Is this is standard built in report? I am not sure what you mean when you refer to 75%, you are preview the report first? Whilst you are at it, you might aswel check the regional setting are the same to.

cacilley

I have checked to make sure all the computers are using the same network printer as the default printer. They are built in reports, the report I have been testing with is the G/L entry. By 75% I mean that once the report prints it occupies about 75% of the paper instead of filling the whole page. The entire report prints but only takes up a portion of the page. I checked the regional settings and they seem to be fine. I appreciate your help, not sure what is causing this issue? It is strange that the issue is only localized to the RTC on a few computers because it prints fine in the classic client. If I print a document outside of Navision it prints normal, so I am a little lost on how to pinpoint the issue?

Rikt-It

It might be same issue as I ran into.... I ran a lot of Windows update's + One hotfix.

Read this: http://blogs.msdn.com/b/nav/archive/201 ... ports.aspx

mbmartinwa

Also, check the Windows Font Size. If it's set to anything other than 100%, it caused issues with older NAV 2009 releases as I recall.

cacilley

Mbmartinwa: I will check the Windows Fonts.

Rikt-It: The issue referred to in the blog seems to only occur when using older OS. The machines I am using are windows 7 and Server 2012, and they are not being used over RDC.

I appreciate your feedback.