APPCRASH NAV 2009 R2
aavio
Member Posts: 143
Dear ALL,
we have one pc in which nav very random crash with message - Insufficient Memory.
then we have updated to latest NAV build - 6.0.36259
also tried to reinstall .net framework.
but still nav crash, with Message - Microsoft Dynamics NAV Classic Client executable for SQ has stopped working.
Please advise, anything we can try to fix this issue.
EventViewer
Error Log
we have one pc in which nav very random crash with message - Insufficient Memory.
then we have updated to latest NAV build - 6.0.36259
also tried to reinstall .net framework.
but still nav crash, with Message - Microsoft Dynamics NAV Classic Client executable for SQ has stopped working.
Please advise, anything we can try to fix this issue.
EventViewer
Faulting application name: finsql.exe, version: 6.0.36259.0, time stamp: 0x531bb6a1 Faulting module name: finsql.exe, version: 6.0.36259.0, time stamp: 0x531bb6a1 Exception code: 0xc00000fd Fault offset: 0x003be8a7 Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13
Error Log
Version=1 EventType=APPCRASH EventTime=130440998559997702 ReportType=2 Consent=1 UploadTime=130440998562747757 ReportIdentifier=e4f7fb42-d758-11e3-9240-ac162d061e24 Response.BucketId=188281512 Response.BucketTable=17 Response.type=4 Sig[0].Name=Application Name Sig[0].Value=finsql.exe Sig[1].Name=Application Version Sig[1].Value=6.0.36259.0 Sig[2].Name=Application Timestamp Sig[2].Value=531bb6a1 Sig[3].Name=Fault Module Name Sig[3].Value=finsql.exe Sig[4].Name=Fault Module Version Sig[4].Value=6.0.36259.0 Sig[5].Name=Fault Module Timestamp Sig[5].Value=531bb6a1 Sig[6].Name=Exception Code Sig[6].Value=c00000fd Sig[7].Name=Exception Offset Sig[7].Value=003be8a7 DynamicSig[1].Name=OS Version DynamicSig[1].Value=6.1.7601.2.1.0.256.48 DynamicSig[2].Name=Locale ID DynamicSig[2].Value=18441 UI[2]=C:\Program Files\Microsoft Dynamics NAV\60\Classic - Copy\finsql.exe UI[3]=Microsoft Dynamics NAV Classic Client executable for SQ has stopped working UI[4]=Windows can check online for a solution to the problem. UI[5]=Check online for a solution and close the program UI[6]=Check online for a solution later and close the program UI[7]=Close the program LoadedModule[0]=C:\Program Files\Microsoft Dynamics NAV\60\Classic - Copy\finsql.exe LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL LoadedModule[3]=C:\Windows\system32\KERNEL32.dll LoadedModule[4]=C:\Windows\system32\KERNELBASE.dll LoadedModule[5]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll LoadedModule[6]=C:\Windows\system32\msvcrt.dll LoadedModule[7]=C:\Windows\system32\GDI32.dll LoadedModule[8]=C:\Windows\system32\USER32.dll LoadedModule[9]=C:\Windows\system32\LPK.dll LoadedModule[10]=C:\Windows\system32\USP10.dll LoadedModule[11]=C:\Windows\system32\SHLWAPI.dll LoadedModule[12]=C:\Windows\system32\PSAPI.DLL LoadedModule[13]=C:\Windows\system32\ADVAPI32.dll LoadedModule[14]=C:\Windows\SYSTEM32\sechost.dll LoadedModule[15]=C:\Windows\system32\RPCRT4.dll LoadedModule[16]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll LoadedModule[17]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll LoadedModule[18]=C:\Windows\system32\WINTRUST.dll LoadedModule[19]=C:\Windows\system32\CRYPT32.dll LoadedModule[20]=C:\Windows\system32\MSASN1.dll LoadedModule[21]=C:\Windows\system32\WININET.dll LoadedModule[22]=C:\Windows\system32\Normaliz.dll LoadedModule[23]=C:\Windows\system32\iertutil.dll LoadedModule[24]=C:\Windows\system32\urlmon.dll LoadedModule[25]=C:\Windows\system32\ole32.dll LoadedModule[26]=C:\Windows\system32\OLEAUT32.dll LoadedModule[27]=C:\Windows\system32\SHFOLDER.dll LoadedModule[28]=C:\Windows\system32\SHELL32.dll LoadedModule[29]=C:\Windows\system32\hlink.dll LoadedModule[30]=C:\Windows\system32\WS2_32.dll LoadedModule[31]=C:\Windows\system32\NSI.dll LoadedModule[32]=C:\Windows\system32\MSIMG32.dll LoadedModule[33]=C:\Windows\system32\Secur32.dll LoadedModule[34]=C:\Windows\system32\SSPICLI.DLL LoadedModule[35]=C:\Windows\system32\WINSPOOL.DRV LoadedModule[36]=C:\Windows\system32\COMDLG32.dll LoadedModule[37]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll LoadedModule[38]=C:\Windows\system32\IMM32.DLL LoadedModule[39]=C:\Windows\system32\MSCTF.dll LoadedModule[40]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll LoadedModule[41]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll LoadedModule[42]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\MSVCR80.dll LoadedModule[43]=C:\Windows\system32\profapi.dll LoadedModule[44]=C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\69589b0f286bf68b7a7f5ba6abfbac43\mscorlib.ni.dll LoadedModule[45]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsec.dll LoadedModule[46]=C:\Windows\system32\CRYPTSP.dll LoadedModule[47]=C:\Windows\system32\rsaenh.dll LoadedModule[48]=C:\Windows\system32\CRYPTBASE.dll LoadedModule[49]=C:\Windows\system32\imagehlp.dll LoadedModule[50]=C:\Windows\system32\ncrypt.dll LoadedModule[51]=C:\Windows\system32\bcrypt.dll LoadedModule[52]=C:\Windows\system32\bcryptprimitives.dll LoadedModule[53]=C:\Windows\system32\USERENV.dll LoadedModule[54]=C:\Windows\system32\GPAPI.dll LoadedModule[55]=C:\Windows\system32\cryptnet.dll LoadedModule[56]=C:\Windows\system32\WLDAP32.dll LoadedModule[57]=C:\Windows\system32\SensApi.dll LoadedModule[58]=C:\Windows\system32\uxtheme.dll LoadedModule[59]=C:\Users\mfaw\AppData\Local\Temp\TeamViewer\Version9\tv_w32.dll LoadedModule[60]=C:\Windows\system32\VERSION.dll LoadedModule[61]=c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpoFeedb.dll LoadedModule[62]=C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll LoadedModule[63]=C:\Windows\system32\ACTIVEDS.DLL LoadedModule[64]=C:\Windows\system32\adsldpc.dll LoadedModule[65]=C:\Windows\system32\ATL.DLL LoadedModule[66]=C:\Windows\system32\dwmapi.dll LoadedModule[67]=c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpoSet.dll LoadedModule[68]=C:\Windows\system32\Ctl3d32.DLL LoadedModule[69]=C:\Windows\system32\CLBCatQ.DLL LoadedModule[70]=C:\Windows\system32\RpcRtRemote.dll LoadedModule[71]=c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\Bin\DpFbview.dll LoadedModule[72]=C:\Windows\system32\OLEACC.dll LoadedModule[73]=C:\Windows\system32\NETAPI32.dll LoadedModule[74]=C:\Windows\system32\netutils.dll LoadedModule[75]=C:\Windows\system32\srvcli.dll LoadedModule[76]=C:\Windows\system32\wkscli.dll LoadedModule[77]=C:\Windows\system32\SAMCLI.DLL LoadedModule[78]=C:\Windows\system32\DPCLBACK.dll LoadedModule[79]=C:\Windows\system32\ntmarta.dll LoadedModule[80]=C:\Program Files\Microsoft Dynamics NAV\60\Classic - Copy\NDBCS.DLL LoadedModule[81]=C:\Windows\system32\ODBC32.dll LoadedModule[82]=C:\Windows\system32\odbcint.dll LoadedModule[83]=C:\Windows\system32\SQLSRV32.dll LoadedModule[84]=C:\Windows\system32\sqlsrv32.rll LoadedModule[85]=C:\Windows\system32\odbccp32.dll LoadedModule[86]=C:\Windows\system32\DBNETLIB.DLL LoadedModule[87]=C:\Windows\system32\security.dll LoadedModule[88]=C:\Windows\system32\credssp.dll LoadedModule[89]=C:\Windows\system32\msv1_0.DLL LoadedModule[90]=C:\Windows\system32\cryptdll.dll LoadedModule[91]=C:\Windows\system32\ntdsapi.dlln LoadedModule[92]=C:\Windows\system32\mswsock.dll LoadedModule[93]=C:\Windows\System32\wshtcpip.dll LoadedModule[94]=C:\Windows\system32\schannel.DLL LoadedModule[95]=C:\Windows\system32\netbios.dll LoadedModule[96]=C:\Windows\System32\msxml6.dll LoadedModule[97]=C:\Windows\system32\spool\DRIVERS\W32X86\3\CNS30M_D7193.DLL LoadedModule[98]=C:\Windows\system32\mscms.dll LoadedModule[99]=C:\Windows\system32\spool\DRIVERS\W32X86\3\CNS30MUI_D7193.DLL LoadedModule[100]=C:\Windows\system32\SAMLIB.dll LoadedModule[101]=C:\Windows\system32\spool\DRIVERS\W32X86\3\CNS30409_D7193.DLL LoadedModule[102]=C:\Windows\system32\apphelp.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 State[1].Key=DataRequest State[1].Value=iData=1/nDumpFile=//Upload//iCab//9a39e616593d4301b34904ccaba06bb1-0daf6b0a5f03cb19146d8fae85ea8b23-1-73202725544-AppCrash32-6-1-7601-2.cab/nDumpServer=watson.microsoft.com/nResponseServer=watson.microsoft.com/nResponseURL=//dw//StageFour.asp?iBucket=73202725544&szCab=9a39e616593d4301b34904ccaba06bb1.cab&EventType=AppCrash32&BucketHash=0daf6b0a5f03cb19146d8fae85ea8b23&MID=3F2A4D3E-67BB-4610-8A49-BF0A2EC49ACC/nBucket=188281512/nBucketTable=17/nResponse=1/n FriendlyEventName=APPCRASH ConsentKey=APPCRASH AppName=Microsoft Dynamics NAV Classic Client executable for SQ AppPath=C:\Program Files\Microsoft Dynamics NAV\60\Classic - Copy\finsql.exe ReportDescription=Stopped working
aav!o
0
Comments
-
How much memory have the PC? Sometime the client has memory leaks, thus heavy usage on PC with too less memory could be unstable. We have similar problems. Mostly when using page with repeater with progress bars etc.0
-
Kine,
machine have only 4GB RAM.
We could easily simulate this error, just need to run some report a few times.
Report dont have any progress bar.
is there any fix for this issue from NAV client side, other than enhancing PC memory?aav!o0 -
You need to try the latest build. Hard to say if it helps or not.0
-
kine,
We have tried with build 36259 which is the latest build available for NAV 2009R2.
https://mbs.microsoft.com/customersourc ... ixOverview
but can we confirm this build 36259 will contain all earlier hotfixes?
have noted that, earlier hotfix - 36136 (RoleTailored client is leaking memory in Microsoft Dynamics NAV 2009) is available,
although our issue is in classic client, not in RTC, should user try with this hotfix?
Thanks,aav!o0 -
You should also check drives with temp files (System and NAV) and pagefile.sys. Make sure there is ample space, quota, access rights. Perform a file system check on them, including surface scan. Also check the event log.
What else is running on the machine? Is it NAV that uses unusual amounts of resources or is NAV just starved by other processes?
Is it any particular function within NAV that causes resource consumption? If so, does this happen on this machine only or does it too if you run those functions on other machines?0 -
Hotfixes are cumulative, unless stated differently. In the past, not every hotfix contained all files that have changed since the latest platform update, though. E.g. Files for ODBC or GantServer or Style Sheets ... might be missing, i.e. contained in an earlier hotfix only. I don't know if this has changed by now.aavio wrote:... but can we confirm this build 36259 will contain all earlier hotfixes?0
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