License, no. of users issue

DRB

Hi,

I have a NAV license for 4 +3 users, but on the production server we are able to use it only for 4 users, whereas I have tried at other machine there it allows all 7 users. So it means license has the right permissions, but something to with the server.


Has anyone else, faced some similar issue and if yes , how did you resolve it?

slmaluwa

Hi
Did you try restarting the server service after uploading the license properly?

yukon

Hi DRB,

I faced similar issue. My user still cannot login more than 3 user after they added more user in their license (First time 3 user + added 4 user). They cannot login more than 3 user after restarted the service. For my case i solved by below step

- All user exit from navision
- Stop Navision Service
- Check Active Session Table (SQL)
- Delete all record in Active Session Table (I found some user still in "Active Session" after they exit from navision and service is stopped.)
- Start the Navision Service


Best Regards,
Yukon

DRB

Thanks a lot Yukon, that solved the issue.