Terminated session - Navision 2013R2

Ploeg

Hello my friends,

Our customer has one client computer on which the RTC crashes with the message: "Microsoft Dynamics NAV stopped working". In the eventlog on the server we see a warning (doesn't seem like a warning to me ](*,) ) with the next stacktrace:

StackTrace:
     at Microsoft.Dynamics.Nav.Runtime.SessionAccessLock.ThrowSessionTerminatedException()
     at Microsoft.Dynamics.Nav.Service.ServiceCall.GetClientReturnValue(Action invokeCallback)
     at Microsoft.Dynamics.Nav.Service.NSClientCallback.FormRunModal(NavForm form, NavFormRuntimeParameters parameters)
     at Microsoft.Dynamics.Nav.Runtime.NavForm.RunModal(NavRecord record, Int32 fieldNo)
     at Microsoft.Dynamics.Nav.Runtime.NavReport.RunRequestPage()
     at Microsoft.Dynamics.Nav.Runtime.NavReport.RunReportInternal(NavRecord record, Boolean displayResult)
     at Microsoft.Dynamics.Nav.Runtime.NavReport.RunReport(Nullable`1 requestWindow, Nullable`1 systemPrinter, Boolean runReportModal, NavRecord record, IList`1 reportTextualFilters)
     at Microsoft.Dynamics.Nav.Runtime.NavReport.RunReport(Int32 reportId, Nullable`1 requestWindow, Nullable`1 systemPrinter, Boolean isRunningAsModal, NavRecord record, IList`1 textualFilters)
     at Microsoft.Dynamics.Nav.Service.NSReport.Run(NavSession session)
     at Microsoft.Dynamics.Nav.Service.NSService.RunReport(ApplicationMethodRequest applicationMethodRequest)
     at SyncInvokeRunReport(Object , Object[] , Object[] )
     at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
     at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.ErrorMappingCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, Object[] inputs, Object[]& outputs)
Source: Microsoft.Dynamics.Nav.Ncl
HResult: -2146233088

I have no idea what causes this error, but it is annoying. Can someone help me with this issue?

Regards,
Ploeg

tinoruijs

Have you tried to restart the servicetier?

Ploeg

Tino,

No, we did not restart the service tier yet, but we will do this later today.

tinoruijs

Ploeg wrote:

Tino,

No, we did not restart the service tier yet, but we will do this later today.

Did the restart solve it?

Ploeg

Sorry for the late heads up. The restart did not resolve anything... same old same old.
We're looking for other solutions.

geordie

Can you try at least to identify if the crash is related to a specific process executed?

tinoruijs

Maybe a failed client-installation? Reinstalling might help.

vremeni4

Hi,

If I look at the Stack trace it says

at Microsoft.Dynamics.Nav.Runtime.NavForm.RunModal(NavRecord record, Int32 fieldNo)

This is a hint that the problem is caused by a report.

Is it possible to double check whether Report Viewer is installed on this machine.
It may be worth to run the installation setup.exe and to make sue that Report viewer is installed correctly.

I hope this helps.

Ploeg

The problem is indeed caused by a (custom made) report, but the Report Viewer is installed and the report runs (80% of the time) without any problems.

Maybe a reinstall of the Report Viewer or a complete client reinstall will solve this. A good hint, never thought in that direction.

Will try this next week. Thanks!

jbridguk

Hi,

Did you ever find a solution?
We have massive problems since launching on 2013R2 - 120 users, over 1000 events like this since 1st July 2015.

Printing seems to be most often involved, but not always, sometimes it seems to be also when one page run modally is running another page modally.

Regards,
John

jbridguk

In case anyone is having problems, we found that CU21 has reduced the number of terminated sessions a lot.
The issue was printing related:
Microsoft.Dynamics.Nav.Common.Printing.NavPrinterSettingsCache.TryGetValue(String printerName, NavPrinterSettings& printerSettings)