Fatal Error Installing NAV 2013 R2 Web Server Compnt

superpuz

Hi All,

I was experiencing fatal error during several NAV 2013 R2, Web Server Component Installation.
The OS is Windows 2012, SQL Server is SQL Server 2008 R2.

The most confusing thing is that the fatal error doesn't always happening on the similar environment.

The installation finish with a warning:
Microsoft Dynamics NAV Build 35473
Error Report
Web Server Components
Web Server Components
Fatal error during installation.

When the link Open Installation Log is clicked, it opens an txt file (setup.wix.2.log) that contain logs such as below:

=== Logging started: 2014/02/11 02:27:29 ===
Executable: C:\Program Files (x86)\Common Files\Microsoft Dynamics NAV\71\Setup\setup.exe v7.1.35473.0
Computer : NAV2013R2KR
--- logging level: standard ---
RegistrySearch: Checking registry key existence. Id = 'SqlServerInstalled'
RegistrySearch: Checking registry key existence. Id = 'SqlNCLIInstalled'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx45Version'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx35Installed'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx35SpLevel'
RegistrySearch: Searching for registry key value. Id = 'VstoInstalledx86'
Registry key not found. Key = 'SOFTWARE\Microsoft\VSTO Runtime Setup\v4R'
RegistrySearch: Searching for registry key value. Id = 'VstoInstalledx64'
Registry key not found. Key = 'SOFTWARE\Microsoft\VSTO Runtime Setup\v4R'
RegistrySearch: Searching for registry key value. Id = 'PowerShell30Installed'
RegistrySearch: Checking registry key existence. Id = 'WindowsSearchInstalled'
RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx86'
Registry key not found. Key = 'SOFTWARE\Microsoft\Office\14.0\Excel\InstallRoot'
RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx64'
Registry key not found. Key = 'SOFTWARE\Microsoft\Office\14.0\Excel\InstallRoot'
RegistrySearch: Checking registry key existence. Id = 'Outlook'
RegistrySearch: Checking registry key existence. Id = 'Outlook15'
RegistrySearch: Searching for registry key value. Id = 'VCPPSpLevel'
RegistrySearch: Checking registry key existence. Id = 'VCPPInstalled'
RegistrySearch: Checking registry key existence. Id = 'VCPP64Installed'
RegistrySearch: Checking registry key existence. Id = 'IISInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISWinAuthInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISASPNETInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISASPNET45Installed'
RegistrySearch: Searching for registry key value. Id = 'IISNETFXInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISNETFX45Installed'
RegistrySearch: Searching for registry key value. Id = 'IISISAPEXInstalled'
RegistrySearch: Checking registry key existence. Id = 'HttpActivationInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISISAPIFIInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISREQSTFIInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISSTATICInstalled'
Configuring package. Id = 'ARP'
MSI log file set to: C:\Users\ADMINI~1.WIN\AppData\Local\Temp\2\setup.wix.msi.2.log
Done configuring package. Id = 'ARP' ReturnCode = 0
Configuring package. Id = 'WebClientDependency'
Path to executable = 'C:\DVD_BUILD35473\WebClientDependencyInstaller.exe', Arguments = '/install'
Done configuring package. Id = 'WebClientDependency' ReturnCode = 0
Configuring package. Id = 'WebClient'
MSI log file set to: C:\Users\ADMINI~1.WIN\AppData\Local\Temp\2\setup.wix.msi.3.log
Done configuring package. Id = 'WebClient' ReturnCode = 1603
SUCCESS: Package Microsoft Dynamics NAV Setup Components executed sucessfully.
SUCCESS: Package IIS prerequisites for Web Server Components executed sucessfully.
ERROR: Package Web Server Components failed with error. See detailed message above.
=== Logging stopped: 2014/02/11 02:28:49 ===

Anyone experiencing the same thing? How do we resolve this?

Is there any other way to create Web Server Component for NAV 2013 R2 Web Client without the installer?

defiant701

Howdy,

the package returns error code 1603 (http://support.microsoft.com/kb/834484/en-us )

But you can always create manual your own webserver containing the webclient application(s). Just go to the IIS Manager and create new Website, add virtual folder. Copy either the files for the webclient (when the msi is not working you might be able to extract the files with winrar/7.z).

superpuz

defiant701 wrote:

Howdy,

the package returns error code 1603 (http://support.microsoft.com/kb/834484/en-us )

But you can always create manual your own webserver containing the webclient application(s). Just go to the IIS Manager and create new Website, add virtual folder. Copy either the files for the webclient (when the msi is not working you might be able to extract the files with winrar/7.z).

Hi thanks for the reply. I actually found the cause of the error from the log file specified in the quoted log

MSI log file set to: C:\Users\ADMINI~1.WIN\AppData\Local\Temp\2\setup.wix.msi.3.log

In this log there's an error occur because I specified the DNSIdentity while using Windows Credential Type. Removing the DNSIdentity resolve this issue =D>

fufikk

Hi,

just today I was also getting 1603 error just when RTC client (just client) installation progress bar was about to reach the end. After a while, we looked into that MSI log file and it turned out that error occured when installer tried to add rule to firewall. Removing "Add rule to the firewall" option in the client installation settting seemed to solve the installation problem.