Bad Sales Order

nverma
nverma Member Posts: 396
edited 2014-02-11 in NAV/Navision Classic Client
One of our clients, had a sales order was entered with the wrong bill-to. Before, it was invoiced, they unshipped the Item lines. Now, there are 2 G/L Lines that the system wont let them unship.

They tried to change the bill-to because of the shipped G/L Lines, they were not able to do that. So, they ended up creating a new order and they haev shipped and invoiced it. However, the problem is that the older order is still out there.

What the best way of fixing this.



As it stands, the items have been deleted from the shipment and only the G/L lines remain.

Comments

  • BChatenet
    BChatenet Member Posts: 4
    The easier way to deal this kind of error is to create a credit memo for the wrong created invoice.
    This will balance the customer account.

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