Where to install help files in 3 tier archietcture?

chandrurec
chandrurec Member Posts: 560
edited 2013-11-08 in NAV Three Tier
Hi all,

I have setup a 3 tier architecture for NAV 2013 R2.

One is Database tier, then is NAV application tier and then client tier.

Now If I install the help files in NAV application tier , I cannot able to open the help by pressing f1 from the client system.

Is it necessary to install the help files in all the client pc's in case of 3 tier architecture ?

Thanks in advance.

Regards,
chandru.

Comments

  • mdPartnerNL
    mdPartnerNL Member Posts: 802
    You need to install the help server
  • chandrurec
    chandrurec Member Posts: 560
    Hi mdPartnerNL,

    I need to install help server in all the client system.

    Am i right?

    Thanks & Regards,
    chandru.
  • dave_c
    dave_c Member Posts: 46
    chandrurec wrote:
    Hi mdPartnerNL,

    I need to install help server in all the client system.

    Am i right?

    Thanks & Regards,
    chandru.
    No, you just need to install it on one server. I'm not sure a firewall rule is created as part of the installation so maybe check that?
  • chandrurec
    chandrurec Member Posts: 560
    Hi dave c,

    I have created firewall rules.

    But still when I try to open the help file its not coming.

    Thanks & Regards,
    chandru.
  • geordie
    geordie Member Posts: 655
    Do you get a specific error or just nothing happens?
    * Daniele Rebussi * | * Rebu NAV Diary *
  • chandrurec
    chandrurec Member Posts: 560
    Hi geordie,

    Actually whats is happening is even though the help server is installed in NAV application server, when I click F1 from client end , it is still pointing to Client server in help file and not to NAV application. When I goto the address bar of Internet explorer and change the server name from local to NAV server name help is getting displayed.

    But I dont want to it manually instead I want the system to automatically pick the NAV application server.

    If there any way to achieve this, Kindly let me know.

    Thanks in advance.

    Regards,
    chandru.
  • geordie
    geordie Member Posts: 655
    Did you check this post step by step? It has been recently updated and maybe you missed something in help server configuration.
    * Daniele Rebussi * | * Rebu NAV Diary *
  • Poltergeist
    Poltergeist Member Posts: 200
    It can be set with the client's customsettings.config file. There are two entries for the helpserver.

    <add key="HelpServer" value="Localhost" />
    <add key="HelpServerPort" value="47000" />

    Just change these to what they should be, and you're good to go...

    If you change these settings in the %programdata%\Microsoft\Microsoft Dynamics NAV\71\clientUserSettings.config file, it will be used for all users when they first start NAV.
  • chandrurec
    chandrurec Member Posts: 560
    Hi Poltergeist,

    Got it.

    Thank you.

    Regards,
    chandru.

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