Where to install help files in 3 tier archietcture?

chandrurec

Hi all,

I have setup a 3 tier architecture for NAV 2013 R2.

One is Database tier, then is NAV application tier and then client tier.

Now If I install the help files in NAV application tier , I cannot able to open the help by pressing f1 from the client system.

Is it necessary to install the help files in all the client pc's in case of 3 tier architecture ?

Thanks in advance.

Regards,
chandru.

mdPartnerNL

You need to install the help server

chandrurec

Hi mdPartnerNL,

I need to install help server in all the client system.

Am i right?

Thanks & Regards,
chandru.

dave_c

chandrurec wrote:

Hi mdPartnerNL,

I need to install help server in all the client system.

Am i right?

Thanks & Regards,
chandru.

No, you just need to install it on one server. I'm not sure a firewall rule is created as part of the installation so maybe check that?

chandrurec

Hi dave c,

I have created firewall rules.

But still when I try to open the help file its not coming.

Thanks & Regards,
chandru.

geordie

Do you get a specific error or just nothing happens?

chandrurec

Hi geordie,

Actually whats is happening is even though the help server is installed in NAV application server, when I click F1 from client end , it is still pointing to Client server in help file and not to NAV application. When I goto the address bar of Internet explorer and change the server name from local to NAV server name help is getting displayed.

But I dont want to it manually instead I want the system to automatically pick the NAV application server.

If there any way to achieve this, Kindly let me know.

Thanks in advance.

Regards,
chandru.

geordie

Did you check this post step by step? It has been recently updated and maybe you missed something in help server configuration.

Poltergeist

It can be set with the client's customsettings.config file. There are two entries for the helpserver.

<add key="HelpServer" value="Localhost" />
<add key="HelpServerPort" value="47000" />

Just change these to what they should be, and you're good to go...

If you change these settings in the %programdata%\Microsoft\Microsoft Dynamics NAV\71\clientUserSettings.config file, it will be used for all users when they first start NAV.

chandrurec

Hi Poltergeist,

Got it.

Thank you.

Regards,
chandru.