NAV 2013 - RTC - Install error

Noeline

Hi

I am trying to install the 2013 RTC on a Win 7 PC. Everything appears to run smoothly but it finishes with errors and this is what it says:-
Microsoft Dynamics NAV Build 33781
Error Report
Client
Microsoft Dynamics NAV Client Components
Fatal error during installation.
26-Jul-13 2:43 PM

The log looks like this:-
=== Logging started: 2013/07/26 14:24:05 ===
Executable: F:\DVD_BUILD33781\setup.exe v7.0.33781.0
Computer : NEOACC
--- logging level: standard ---
RegistrySearch: Checking registry key existence. Id = 'SqlServerInstalled'
RegistrySearch: Checking registry key existence. Id = 'SqlNCLIInstalled'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx45Version'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx35Installed'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx35SpLevel'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx35Chart'
Registry key not found. Key = 'Software\Microsoft\NET Framework Chart Setup\NDP\v3.5'
RegistrySearch: Searching for registry key value. Id = 'VstoInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\VSTO Runtime Setup\v4R'
RegistrySearch: Searching for registry key value. Id = 'ReportViewer'
Registry key not found. Key = 'SOFTWARE\Microsoft\DevDiv\VB\Servicing\10.0\ROS\1033'
RegistrySearch: Searching for registry key value. Id = 'ReportViewerLevel'
Registry key not found. Key = 'SOFTWARE\Microsoft\DevDiv\VB\Servicing\10.0\ROS'
RegistrySearch: Checking registry key existence. Id = 'MsXml60'
RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx86'
RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx64'
RegistrySearch: Checking registry key existence. Id = 'Outlook'
RegistrySearch: Checking registry key existence. Id = 'Outlook15'
RegistrySearch: Checking registry key existence. Id = 'SharePointServices'
RegistrySearch: Searching for registry key value. Id = 'VCPPSpLevel'
RegistrySearch: Checking registry key existence. Id = 'VCPPInstalled'
RegistrySearch: Searching for registry key value. Id = 'VCPP64Installed'
Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\VCRedist\x64'
RegistrySearch: Checking registry key existence. Id = 'IISInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISWinAuthInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISASPNETInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISASPNET45Installed'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISNETFXInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISNETFX45Installed'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISISAPEXInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Checking registry key existence. Id = 'HttpActivationInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISISAPIFIInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISREQSTFIInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISSTATICInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
Configuring package. Id = 'ARP'
MSI log file set to: C:\Users\vkoopman\AppData\Local\Temp\setup.wix.msi.1.log
Done configuring package. Id = 'ARP' ReturnCode = 0
Configuring package. Id = 'DotNetFx45'
Done configuring package. Id = 'DotNetFx45' ReturnCode = 0
Configuring package. Id = 'MsChart'
Done configuring package. Id = 'MsChart' ReturnCode = 0
Configuring package. Id = 'Vsto40x86'
Done configuring package. Id = 'Vsto40x86' ReturnCode = 0
Configuring package. Id = 'ReportViewer'
Done configuring package. Id = 'ReportViewer' ReturnCode = 0
Configuring package. Id = 'OpenXMLSDK'
MSI log file set to: C:\Users\vkoopman\AppData\Local\Temp\setup.wix.msi.2.log
Done configuring package. Id = 'OpenXMLSDK' ReturnCode = 0
Configuring package. Id = 'EwsManagedApiX86'
MSI log file set to: C:\Users\vkoopman\AppData\Local\Temp\setup.wix.msi.3.log
Done configuring package. Id = 'EwsManagedApiX86' ReturnCode = 0
Configuring package. Id = 'RoleTailoredClient'
MSI log file set to: C:\Users\vkoopman\AppData\Local\Temp\setup.wix.msi.4.log
Done configuring package. Id = 'RoleTailoredClient' ReturnCode = 1603
Configuring package. Id = 'Documentation'
MSI log file set to: C:\Users\vkoopman\AppData\Local\Temp\setup.wix.msi.5.log
Done configuring package. Id = 'Documentation' ReturnCode = 0
SUCCESS: Package Microsoft Dynamics NAV Setup Components executed sucessfully.
SUCCESS: Package Microsoft .NET Framework 4.5 executed sucessfully.
SUCCESS: Package Microsoft Chart Controls for Microsoft .NET Framework 3.5 executed sucessfully.
SUCCESS: Package Microsoft Visual Studio 2010 Tools For Office 2010 (32-bit) executed sucessfully.
SUCCESS: Package Microsoft Report Viewer Redistributable 2010 SP1 executed sucessfully.
SUCCESS: Package Open XML SDK 2.0 for Microsoft Office executed sucessfully.
SUCCESS: Package Microsoft Exchange Web Services Managed API executed sucessfully.
ERROR: Package Microsoft Dynamics NAV Client Components failed with error. See detailed message above.
SUCCESS: Package Documentation executed sucessfully.
=== Logging stopped: 2013/07/26 14:29:20 ===

Any ideas what the problem could be?

Any help would be much appreciated ..

Regards - Noeline

skulla

Hi how are you installing it, please use the setup msi in NAV 2013 DVD and run it as administrator. NAV requires some perquisites and will install those if you run the setup from main folder instead of going through individual folder msi.

Noeline

Hi. I Install it like I install all the other 2013 RTC clients, using Setup, and running as Adminstrator. On this occasion, the first time it installed netframework 4.5, installed client components,and gave the error. I tried to install it again and it didnt install netframework, on the client, but gave the error again.

At no point did it complain about any other pre-requisistes, as I have seen on some other installs. I have already installed the 2013 RTC client at least 10 times, but never come across this situation.

At the end of the log it says the following:
SUCCESS: Package Microsoft Dynamics NAV Setup Components executed sucessfully.
SUCCESS: Package Microsoft .NET Framework 4.5 executed sucessfully.
SUCCESS: Package Microsoft Chart Controls for Microsoft .NET Framework 3.5 executed sucessfully.
SUCCESS: Package Microsoft Visual Studio 2010 Tools For Office 2010 (32-bit) executed sucessfully.
SUCCESS: Package Microsoft Report Viewer Redistributable 2010 SP1 executed sucessfully.
SUCCESS: Package Open XML SDK 2.0 for Microsoft Office executed sucessfully.
SUCCESS: Package Microsoft Exchange Web Services Managed API executed successfully.
ERROR: Package Microsoft Dynamics NAV Client Components failed with error. See detailed message above.

So it's the NAV client component that is a problem, but I have no idea why or how to get around it.

Kishorm

Have you checked the log file (C:\Users\vkoopman\AppData\Local\Temp\setup.wix.msi.4.log) for more details? What does it have in it?

Noeline

The log is listed on my first post. There is nothing in there that gives me an indication of what could be wrong.

Kishorm

That looks like the main install log, but If you look at it you'll see that the install has several sub installs and each of these produce a log file. Have you checked the log I mentioned in my previous post? Can you post the details of that log?

Kishorm

In particular, your original log contains the following...

Configuring package. Id = 'RoleTailoredClient'
MSI log file set to: C:\Users\vkoopman\AppData\Local\Temp\setup.wix.msi.4.log
Done configuring package. Id = 'RoleTailoredClient' ReturnCode = 1603

... I.e. this is the part of the install that failed (returncode = 1603) and the line above that states the log you need to be looking at for more details.

Noeline

Hi Kishorm. Thank you so much for that. I will check tomorrow when I go back to the client.

Noeline

Hi again. I checked the particular log as suggested and it shows an error code of 1603. I have no idea what that means.

See log below:

Logging started: 2013/07/26 14:36:09 ===
Executable: C:\Program Files\Common Files\Microsoft Dynamics NAV\70\Setup\setup.exe v7.0.33781.0
Computer : NEOACC
--- logging level: standard ---
RegistrySearch: Checking registry key existence. Id = 'SqlServerInstalled'
RegistrySearch: Checking registry key existence. Id = 'SqlNCLIInstalled'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx45Version'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx35Installed'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx35SpLevel'
RegistrySearch: Searching for registry key value. Id = 'DotNetFx35Chart'
RegistrySearch: Searching for registry key value. Id = 'VstoInstalled'
RegistrySearch: Searching for registry key value. Id = 'ReportViewer'
RegistrySearch: Searching for registry key value. Id = 'ReportViewerLevel'
RegistrySearch: Checking registry key existence. Id = 'MsXml60'
RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx86'
RegistrySearch: Searching for registry key value. Id = 'Excel14Installedx64'
RegistrySearch: Checking registry key existence. Id = 'Outlook'
RegistrySearch: Checking registry key existence. Id = 'Outlook15'
RegistrySearch: Checking registry key existence. Id = 'SharePointServices'
RegistrySearch: Searching for registry key value. Id = 'VCPPSpLevel'
RegistrySearch: Checking registry key existence. Id = 'VCPPInstalled'
RegistrySearch: Searching for registry key value. Id = 'VCPP64Installed'
Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\VCRedist\x64'
RegistrySearch: Checking registry key existence. Id = 'IISInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISWinAuthInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISASPNETInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISASPNET45Installed'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISNETFXInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISNETFX45Installed'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISISAPEXInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Checking registry key existence. Id = 'HttpActivationInstalled'
RegistrySearch: Searching for registry key value. Id = 'IISISAPIFIInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISREQSTFIInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
RegistrySearch: Searching for registry key value. Id = 'IISSTATICInstalled'
Registry key not found. Key = 'SOFTWARE\Microsoft\InetStp\Components'
Configuring package. Id = 'ARP'
MSI log file set to: C:\Users\vkoopman\AppData\Local\Temp\setup.wix.msi.b.log
Done configuring package. Id = 'ARP' ReturnCode = 0
Configuring package. Id = 'RoleTailoredClient'
MSI log file set to: C:\Users\vkoopman\AppData\Local\Temp\setup.wix.msi.c.log
Done configuring package. Id = 'RoleTailoredClient' ReturnCode = 1603
SUCCESS: Package Microsoft Dynamics NAV Setup Components executed sucessfully.
ERROR: Package Microsoft Dynamics NAV Client Components failed with error. See detailed message above.
=== Logging stopped: 2013/07/26 14:36:31 ===

Kishorm

It looks like that 2nd log is not the right one...

a) It looks like another attempt to install the client - same type of info in the log
b) The 1st log finished at 14:29 whereas the 2nd log started at 14:36

Can you have another look for the correct log file?

NAKA

Has this issue been resolved?
I too am getting the same errors in the logs shown here.
I have installed approximately 40 RTC's without getting this errors. They are all identical systems except that Outlook 2013 "64-Bit" is installed the station getting the "Fatal error during installation" message in the "Microsoft Dynamics NAV 2009 R2 Installation Report".

All other stations are using various Outlook 20xx versions but all are "32-Bit" Outlook apps.
Any idea's based on the 32 vs. 64 bit versions?

Regards,
NAKA