Service Management - Item Replacement

almhansen

Anyone using the Service Granule with serialized items? We are replacing a service item with a new one and I am wondering if we can do it thru the service item for the original item. Or, do we have to do a sales return order and a new sales order for the new item?

Thanks!
Amanda

golfer

You can replace it in the Component List thru the service item, or thru the Service Item Worksheet on Service Order.