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HotFix policy

kitikkitik Member Posts: 230
Hi, I would like to know your opinion on this:

I recently encountered a problem in one of our customers. It took us hours to figure out what the problem was, fix it, and fix the wrong posted data. It was a known-issue with a hotfix published months ago to correct it.
This is not the first time I am involved in a situation like this one.

In all KB articles Microsoft says:

A supported hotfix is now available from Microsoft. However, it is only intended to correct the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics NAV 2009 service pack or the next Microsoft Dynamics NAV version that contains this hotfix.


Despite MS recommendations, we are discussing whereas to apply all hotfixes to our customer base or not.

What's your policy regarding Hotfixes?

Salut!
Laura Nicolàs
Laura Nicolàs
Author of the book Implementing Dynamics NAV 2013
Cursos Dynamics NAV (spanish) : http://clipdynamics.com/ - A new lesson released every day.

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    Marije_BrummelMarije_Brummel Member, Moderators Design Patterns Posts: 4,262
    Personally I'm not really in favor of implementing hotfixes to all customers. Simply because I've seen them go wrong too.

    Maybe it's safe to implement a hotfix one or two months after it has been released rather than days after the release.

    Also, it's next to impossible to keep up with all the hotfixes if you are serving let's say 200 customers as a NAV partner.

    What about looking in the knowledge base if you encounter a problem rather than diving into the debugger? I know the latter is second nature for most of us. But the KB has improved a lot during the last few years.
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    Luc_VanDyckLuc_VanDyck Member, Moderator, Administrator Posts: 3,633
    Maybe it's safe to implement a hotfix one or two months after it has been released rather than days after the release.
    And we have seen hotfixes overwriting the changes of earlier hotfixes. Then you need to merge the code manually instead of overwriting the objects.
    No support using PM or e-mail - Please use this forum. BC TechDays 2024: 13 & 14 June 2024, Antwerp (Belgium)
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    kitikkitik Member Posts: 230
    Hi Mark,

    Thanks for your comments.
    Personally I'm not really in favor of implementing hotfixes to all customers. Simply because I've seen them go wrong too.
    Maybe it's safe to implement a hotfix one or two months after it has been released rather than days after the release.

    Yes, waiting a couple of months is not a bad option. Our idea was to apply all hotfixes as a batch job, grouping all hotfixes published for the last period.
    Also, it's next to impossible to keep up with all the hotfixes if you are serving let's say 200 customers as a NAV partner.
    If you do it manually on each customer it is impossible. But we are thinking on automate it.
    This way we have to apply the hotfix manually once in our development environment, and then apply it to our customers.
    Of course we will have to deal with versions and customizations, which makes the development more interesting :wink:

    Salut!
    Laura Nicolàs
    Laura Nicolàs
    Author of the book Implementing Dynamics NAV 2013
    Cursos Dynamics NAV (spanish) : http://clipdynamics.com/ - A new lesson released every day.
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    kitikkitik Member Posts: 230
    Maybe it's safe to implement a hotfix one or two months after it has been released rather than days after the release.
    And we have seen hotfixes overwriting the changes of earlier hotfixes. Then you need to merge the code manually instead of overwriting the objects.

    Thanks for pointing it, we will also have to deal with this...

    Salut!
    Laura Nicolàs
    Laura Nicolàs
    Author of the book Implementing Dynamics NAV 2013
    Cursos Dynamics NAV (spanish) : http://clipdynamics.com/ - A new lesson released every day.
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    kitikkitik Member Posts: 230
    What about looking in the knowledge base if you encounter a problem rather than diving into the debugger? I know the latter is second nature for most of us. But the KB has improved a lot during the last few years.

    Yes, I do search on the KB once I know what to search for. But depending on the error, you may spend a few hours anyway. Specially if you have wrong posted data that needs to be fixed.

    Salut!
    Laura Nicolàs
    Laura Nicolàs
    Author of the book Implementing Dynamics NAV 2013
    Cursos Dynamics NAV (spanish) : http://clipdynamics.com/ - A new lesson released every day.
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