Discounts groups

surajv

I need help on a scenerio. Using standard NAV cronus database.

A discount group is attached to a customer in this case RETAIL to customer 01121212. Now exclusively i want this customer only to have extra discount than other customers. So i have setup a discount for only the customer for item 1001 at 50%.

I have attached an image and i cannot work why its not picking up the 50% discount for this customer plus i notice the regular discount is not applying, its picking up 15% discount from the large account discount group.

Please help me thank you.

krzychub83

I didn't check it on Cronus, because I am not able to do it now. However in 9 out of 10 cases where Prices/Discounts are not picked up is related to missing Currency Code on the Prices/Discounts Line.

Double check if that customer is not using any foreign currency and if it is set on the Sales Discount Line.
Regards
KB

chi

Hi

Because "Bill-to Customer No." on your Sales Order is 01454545 -> "Line Discount %" will be found based on customer 01454545 (not 01121212) and item 1001.
In addition, you can click Functions > Get Line Discount... to open Get Sales Line Disc. form and see different sales line discounts that are specific for the customer and item.

Regards

surajv

Ok I see that customer is US customer with USD currency but although i added the USD to the currency i cannot the discount to apply. whereas i have made progress because UK customer are picking up the best discount available to them.

I still need help on the foreign customers.