Would an executable upgrade from 4.03 to 5.xx be an option if it comes to SQL performance? Currently we have a customer using NAV, version 4.03 (SQL) and has some performance issues. We went already over the basic SQL tuning steps, server hardware, clients hardware, memory, drives (raid), etc etc...
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This should make transaction processing a lot faster and reporting slightly slower.
If your client is in a transaction processing heavy environment, it is worth looking at.
I have also seen in the past that a number of customers are running 32 bit SQL Server because that is what Microsoft supplied when bought with NAV. With a larger number of users, the SQL performance suffers typically, especially when not carefully tuned.
You can get away with a lot of sins in a mid-size implementation with a 64 bit SQL Server and 16GB RAM on the server.
http://mibuso.com/blogs/davidmachanick/
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http://mibuso.com/blogs/davidmachanick/
Just make sure whichever NAV version you use is compatible with the SQL Server version the user has installed unless you plan to upgrade it too.
Remember all the clients need to be upgraded at the same time. If you have a good network person handling the client site, they can handle the rollout for you.
http://mibuso.com/blogs/davidmachanick/