We're having this unusual and random issue in NAV RTC and can be replicated in Classic.
Scenario:
Users creates a Sales Order>Enters Items>Charges Customer (right amount), but when they do a Post & Print, at random times, it drops an item!
No pattern can be seen and we can't replicate 100%.
My question is: Where can I begin to debug this?
With this issue, we're afraid that customers can see that they are charged but they look at the invoice and the amount is less. Any help pointing us into the right direction on where to begin to look would be great.
0
Comments
so if you look at the posted invoice in the system it's correct but the printout is wrong?
http://www.BiloBeauty.com
http://www.autismspeaks.org