CodeUnit 397 issues when trying to send mail

westry016

Hi All,

I have a client who uses Nav2009 Sp1.
They were previously using Lotus Notes to handle their emails.
They have just recently rolled out Office 2010 and have now decided to use Outlook 2010 to handle all emails
As a result all email sent from NAV using codeunit 397 NewMessage function is not allowing any email to be sent.

Its failing with the OApplication.Logon.

IF (NOT OApplication.Logon(TRUE,'','',FALSE,FALSE)) THEN BEGIN
  OApplication.Logoff;
  EXIT
END;

Has anyone solved this issue already.

If so? How?

KYDutchie

Hi,

Are they using the 64 Bit version of Outlook 2010?
We are having issues with one of our customers who installed it against our recommendations since it is known to be incompatible.

Thanks,

Willy

ppavuk

Only 32 bit version of MS office is supported for SP1.

westry016

Cool thanks for the feedback!
Is there any documentation that explains this.

Then another question
Does Nav2009 SP2 support 64bit ?

KYDutchie

Here is the link to technet where it is explained what is compatible with Office (Outlook) 2010 64 bit:

http://technet.microsoft.com/en-us/library/ee681792%28office.14%29.aspx

I don't think that 2009R2 is compatible with Outlook 2010 64 bit.

jayshyne

Hi,

I am currently facing the exact same issue. I can confirmed the version of Office being used is 32 bit. Is there any reason why this is also not working? Is there a way around it?

davmac1

Have you tried using codeunit 400 instead? I have found it to be far more functional.

jayshyne

Yes I have but I keep getting the following error

"The SMTP mail system returned the following error: (0x8004020E): The server rejected the sender address. The server response was: 530 5.7.0 Must issue a STARTTLS command first"

And I really want to know why CU 397 throws up that error.