Check No. not in line with payment journal line

kelseykong@hotmail.com

Dear Experts,

Before printing computer checks, our customer would check the journal lines by applying filters and then delete some entries based on their requirements.

The issue is when printing checks, the check numbers are not in line with payment journal lines. For example, CK # 2 might be displayed as the document no. for line #10, while CK #3 is shown on the third line.

May I know whether this is how NAV works? If not, would you please give me some advise on how to fix the issue?

Your help is greatly appreciated.

Thank you.

Li

Savatage

You issue isn't clear by your description.

Check numbers aren't issued until you print.

kelseykong@hotmail.com

Savatage

Thank you for your reply.
The issue happens when the user prints checks. And the check numbers are not assigned to payment journal lines in order. Below is a sample of how check numbers are distributed on payment journal lines.

CK # Payment Journal Line #
100 1
102 2
104 3
105 4
103 5
101 6

Thank you.

Li

Savatage

At some point are they resorting?

and not using "Journal Template Name,Journal Batch Name,Line No." sort?

Zoom in on each line and check the actual "line no." and see if the line no matches the check no sort.

Nav is not randomly assigning check numbers.

It sounds like they are entering the journal lines & resorting by something..perhaps desription.

And then are expecting the check numbers to be assigned in the order they are "visually" seeing.

Nav is assigning check numbers by actual "line no." I believe.

kelseykong@hotmail.com

Savatage

Thank you so much for your detailed explanation.

I tested in NAV's demo company and confirmed that check numbers always in line with payment journal line numbers.

Then if it is not the issue in NAV by default, it should be related to some customizations that we have done.
I will double check from there.

Thanks again for your great help : )

Li