Purchase Order Return Items

nbangazanbangaza Member Posts: 30
Good Day Everyone,

My client uses Nav 5 SP1. They place a purchase order for example for ItemA and orders 100 items from their supplier by creating a purchase order.
Of the 100 they recieve 70 items(meaning the quantity to recieve is 30) but upon receiving the order they find that of the 70, 20 items are damaged and they need to send these items back to the supplier. Meaning that they will only accept 50 items and the other 20 needs to go back to the supplier.
My client wants to be able to return the 20 items to the supplier and at the same time the quantity to receive on the purchase order will also change from 30 to 50 since 20 items where faulty.
I came across the Purchase Return Order card but the quantities arent replenished back to 50 items on the purchase order.
Is there a way to achieve this functionality without customerzation?

Please help.

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