Interaction log entries in RTC

iqbalmad

Hi everyone,

when email is created directly from contact card in NAV RTC, no interaction log is created whereas in NAV classic version the feature is present.

how do i handle this?

Thanks in advance.

skulla

To achieve it you need to modify contact card page, copy the code from Contact Card form E-mail Button and place that code in OnAssist Edit of E-mail field on Page. You may loose the Email icon but it will create interaction log entry.

Jaya

Can you advise how to view the interaction log that was created?

skulla

From Contact Card or Contact List - > Related Information -> Contact - > Interaction Log Entries

Jaya

Ya that is the way to access it.

But when I click on interaction log a blank word document is opened instead of the email.

Please advice