Error With Unapplying Payment

rsenio

Hey guys, I've got a user who is trying to unapply a payment and has been getting the error "The latest Transaction No. must be an application in Cust. Ledger Entry No......."

We had our Nav consultant look into it and he said it was due to "the transaction that you are trying to unapply having been adjusted when the Adjust Exchange Rates function was run after the payment was applied to the invoice and prior to trying unapply the payment"

Now I saw this post viewtopic.php?f=23&t=17222&p=160705 but I am unclear on what to tell my user to do. Counter post? Help please!

gerrykistler

Basically you would need to create new offsetting entries to end up with open invoice(s) and an open payment. Balance them to the same G/L account so there is no balance sheet impact. It will throw off the invoice and payments statistics, but there really isnt another way around it that I am aware of.

rsenio

I"ll pass on your suggestion and see how it goes. Thank you