Error when importing attachement in Interaction template in

rhardoyal

Hi,

When trying to import an attachment in Interaction template in RTC in Nav 2009 R2, I am getting the error below.
However the same process is working in the classic version.

"You have canceled the import process."

Your help/suggestion will be highly appreciated.

Thanks,
Rizwana

mohana_cse06

I am using NAV2009R2 and I can successfully Import the Interaction Template..

If you press Cancel button on Import dialogue screen then only you get above error message..

rhardoyal

Is there any setup or configuration that I have to do. Because when I click on the Open button from the dialog window I get the error message.

Thanks,
Rizwana

mohana_cse06

No..setup..
I simply tried on base database..

Did you select the correct file before pressing Open..

rhardoyal

it works now. In the marketing setup the attachment storage type should be Embedded.

mohana_cse06

Thank you for sharing the solution.. :thumbsup: