RTC Crashes - When Opening for two users only

pmusu

Hi,

I am encountering a problem which only occurs for two users. Other users with the same roles and permissions are not encountering the problem.

When these two users open NAV 2009 RTC, NAV crashes with the following error:

"Microsoft.Dynamics.NAV.Client has stopped working"

We have synchronized the logins, checked Windows permissions, reinstalled the client, check NAV roles and permissions.

Has anyone encountered this problem beforehand?

Thanks in advance
Peter

Belias

Check if:
- RTC client has the same build of the NAV server
- there's custom code in codeunit 1 (on some builds, you cannot run pages during codeunit 1)
- server address is correct, network cable is plugged (i'm joking here )
- the 2 users can access the classic client
- take a look at the event viewer of client and server
try to:
- restart nav server

then come back and tell us

mihail_kolev

check the event viewer on client and server also.

haha, sorry Belias, missed your line about this :oops: (I guess I'm still sleepy)

pmusu

Thanks a lot for the quick response.

I checked all that are listed below, and they are all fine.
In the Event Viewer, there are no entries associated to the event both from the server and client side.

The users and roles in NAV are the same. I also just confirmed that the SQL Server roles for the users are the same.

Belias wrote:

Check if:
- RTC client has the same build of the NAV server
- there's custom code in codeunit 1 (on some builds, you cannot run pages during codeunit 1)
- server address is correct, network cable is plugged (i'm joking here )
- the 2 users can access the classic client
- take a look at the event viewer of client and server
try to:
- restart nav server

then come back and tell us

Belias

pmusu wrote:

In the Event Viewer, there are no entries associated to the event both from the server and client side.

:-k be sure to check the event viewer of the server of the NAV server, not the SQL server...in IMHO, it sounds strange you have NO event viewer...
to troubleshoot your problem you can also shoot some message during the loginstart trigger of codeunit 1...be sure to condition it to the USERID . In this way you can check if the problem is being generated by some custom code/data or if it's about "executables".

Ian_Piddington10199

If they have multiple environment, and the client is crashing before they get any chance to select which to connect to check their ClientUserSettings.config. I had this in house where one users RTC kept crashing and it turned out his last connection was to a database that had then been worked on and something had caused the metadata to have an issue, a recompile of the pages fixed it.

Regards

Ian

mihail_kolev

or the clients are just copied on the machines, not installed. Then the .NET version might not be up to date.

pmusu

The problem was solved by:
1) Synchronising all users.
2) Compiling all the objects.
3) Re-installing the client.

Thanks for advice and replies.
Peter