Posted Sales Invoice

kwajahathydro

Hi,

One of the user who created a sales order, put in some items with wrong unit price, in other words we overcharged the customer with high sales amount. Customer after making some enquiries asked us to bill him correctly. But Navision has already created a posted sales invoice.

Now, the simple way of doing it is to put a credit note for that one particular item, and post it then redo a new sales order again with same item but using correct unit price. Besides the credit note function to correct it, what shall be the other ways to correct this issue......................................

Regards
K

j.marselo

Make CM for excess amount to customer.
Run Revaluation Journal for that sales shipment / invoice.

kwajahathydro

Hi J,

when you say use CM, its credit memo but use what type! GL Account or ITEM.

Regards
K