Connection Lost in RTC

johanna

Dear All,

I am using NAV 2009 R2 Build 32900 with 3-tier installation. When I am using RTC in Terminal Server, suddenly connection lost although our network is okay. Then, I try to run RTC again and it's okay. This is often happen.
This is the event viewer said :

Type: Microsoft.Dynamics.Nav.Types.NavClientTerminatingException
Message: Your connection to the KTS-NAV-SVR01 server is no longer responding. This can be caused by one of the following reasons: * The server has been shut down manually or because of an error. * Your session was stopped by an administrator. * A network failure has occurred. * A hardware failure has occurred on the server or on your computer. Try again later or contact your system administrator.
StackTrace:
at Microsoft.Dynamics.Nav.Client.ConnectionStateListener.HandleConnectErrors(Exception ex, ConnectionStateNotificationBase notification)
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.InitializeCore()
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.Initialize()
at Microsoft.Dynamics.Framework.UI.UISession.Initialize()
at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.SetupUISession()
at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.Init()
at Microsoft.Dynamics.Nav.Client.WinClient.RunCore()
at Microsoft.Dynamics.Nav.Client.ExceptionHandler.ExecuteAndCatchExceptions(Func`1 execute)
Source: Microsoft.Dynamics.Nav.Client.UI

---

Type: Microsoft.Dynamics.Nav.Types.Exceptions.NavCSideException
ErrorCode: 22924076
ErrorNumber: 52012
ModuleNumber: 93
SuppressMessage: False
FatalityScope: None
Message: Your connection to the KTS-NAV-SVR01 server is no longer responding. This can be caused by one of the following reasons: * The server has been shut down manually or because of an error. * Your session was stopped by an administrator. * A network failure has occurred. * A hardware failure has occurred on the server or on your computer. Try again later or contact your system administrator.
StackTrace:
at Microsoft.Dynamics.Nav.Client.ConnectionStateManager.CallServer[T](CallServerMethod`1 callServerMethod)
at Microsoft.Dynamics.Nav.Client.ServerInvocationHandler.CallServer[T](CallServerMethod`1 callServerMethod)
at Microsoft.Dynamics.Nav.Client.ServiceConnectionBase.CallServer[T](CallServerMethod`1 callServerMethod)
at Microsoft.Dynamics.Nav.Client.ServiceConnection.CheckAndGetDependencies(MasterPage page, String personalizationId)
at Microsoft.Dynamics.Nav.Client.ServiceConnection.AnalyzeDependencies(MasterPage page, String personalizationId)
at Microsoft.Dynamics.Nav.Client.ServiceConnection.GetMasterPageFromCache(Int32 pageId, String personalizationId, Boolean applyPersonalization, Boolean doGetDependencies)
at Microsoft.Dynamics.Nav.Client.ServiceConnection.GetMasterPage(Int32 pageId, String personalizationId, Boolean applyPersonalization)
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.CreateLogicalForm(Int32 formId, FormState formState, Int32 retryCounter)
at Microsoft.Dynamics.Nav.Client.FormBuilder.NavigationBuilder.ProcessContent(NavNavigationForm mainForm, NavigationService ns, List`1 actionBaseDefinitionList, NavigationNode parentNode, UIBuilderContext context)
at Microsoft.Dynamics.Nav.Client.FormBuilder.NavigationBuilder.ProcessNavigationGroups(NavNavigationForm mainForm, NavigationService ns, List`1 actionBaseDefinitionList, NavigationNode parentNode, UIBuilderContext context)
at Microsoft.Dynamics.Nav.Client.FormBuilder.NavigationBuilder.Build(MasterNavigation definition, UIBuilderContext context)
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.RefreshNavigationForm()
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.OpenCompany()
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.InitializeCore()
Source: Microsoft.Dynamics.Nav.Client.ServiceConnection

---

Type: Microsoft.Dynamics.Nav.Types.Exceptions.NavCSideException
ErrorCode: 22924076
ErrorNumber: 52012
ModuleNumber: 93
SuppressMessage: False
FatalityScope: None
Message: Your connection to the KTS-NAV-SVR01 server is no longer responding. This can be caused by one of the following reasons: * The server has been shut down manually or because of an error. * Your session was stopped by an administrator. * A network failure has occurred. * A hardware failure has occurred on the server or on your computer. Try again later or contact your system administrator.
StackTrace:
at Microsoft.Dynamics.Nav.Runtime.NavRuntimeAdapter.ErrorHandler(Int32 errorCode, Int32 errorNumber, Int32 moduleNumber, String errorText)
at Microsoft.Dynamics.Nav.Runtime.NativeMethods.AdapterFindRecordTop(IntPtr connectionHandle, UInt32[] serverIndirectPermissions, IntPtr tableHandle, IntPtr recordHandle, Boolean errorLevel, Boolean first)
at Microsoft.Dynamics.Nav.Runtime.NavRuntimeAdapter.FindRecordTop(IntPtr connectionHandle, UInt32[] serverIndirectPermissions, IntPtr tableHandle, IntPtr recordHandle, Boolean first, DataError errorLevel)
at Microsoft.Dynamics.Nav.Runtime.NavRecord.ALFindFirst(DataError errorLevel)
at Microsoft.Dynamics.Nav.Service.Metadata.Configuration.NavConfiguration.LoadConfigurationDelta(String profileId, Int32 pageId, String personalizationId)
at Microsoft.Dynamics.Nav.Service.Metadata.MetadataProvider.GetConfigurationDelta(Int32 id, String personalizationId, NavConnection connection, Boolean applyPersonalization)
at Microsoft.Dynamics.Nav.Service.Metadata.MetadataProvider.GetMasterPageUnsolved(Int32 id, String personalizationId, Boolean applyPersonalization)
at Microsoft.Dynamics.Nav.Service.Metadata.MetadataProvider.GetPageDependencies(ICollection`1 pageIds, ICollection`1 tableIds)
at Microsoft.Dynamics.Nav.Service.NSService.<>c__DisplayClass6b.<GetPageDependencies>b__6a(Connection connection)
at Microsoft.Dynamics.Nav.Service.NSService.ExecuteOperation[T](String operationName, ServiceOperation`1 operation, Connection connection, Boolean revertLanguageChanges, WindowsIdentity impersonationIdentity)
Source: Microsoft.Dynamics.Nav.Ncl

Please help.. Thank you..

chethanht

Are there any interesting eventlog entries on the NAV Server machine?

johanna

Dear chethanht,

Thanks for your reply. There is no interesting eventlog entries on the NAV Server machine...
Now, I try to apply build 32984...