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Moving interaction log entries to other contacts?
vop
Member Posts: 2
Hi
We use email logging together with outlook and Dynamics Nav 2009 (Classic client).
Creation of interaction log entries works fine, so far.
But,....
Sometimes the system creates interaction log entries for the, let me call it "wrong contacts", because the used email-address is used by more than one contact. This is okay, it is not a system problem but more an organisation one. However
My question is now,
Is there a functionality to move interaction log entries from one contact to another?
If not, what is necessary to realize such a functionality? (we can use the application builder for that).
I would just change the contact No. in table 5065 to the new contact, but I suppose there will be i bit more to do, to do it right.
Does anybody know, if there is more to do?
Thank you for your help
We use email logging together with outlook and Dynamics Nav 2009 (Classic client).
Creation of interaction log entries works fine, so far.
But,....
Sometimes the system creates interaction log entries for the, let me call it "wrong contacts", because the used email-address is used by more than one contact. This is okay, it is not a system problem but more an organisation one. However
My question is now,
Is there a functionality to move interaction log entries from one contact to another?
If not, what is necessary to realize such a functionality? (we can use the application builder for that).
I would just change the contact No. in table 5065 to the new contact, but I suppose there will be i bit more to do, to do it right.
Does anybody know, if there is more to do?
Thank you for your help
0