Sales Return

fahd

Dear Experts,


In Navision> SALES & MARKETING. I made a Sales Invoice it's total Quantity is 162 and it's total value is 158000.

I want to return the same Invoice but when went to Return Order> clicked on Functions> Get posted lines to reverse.

But the quantity is showing 157 and amount is also showing less when i press F9.

I tried Copy Docuemnt option, in Copy Document option quantity and total amount is showing correct but when i post it. it says Appl. from item entry should not be 0.

So I tried Both ways even my Exact Cost reversing option is disabled in Sales & Receivables setup.

How can i return this Invoice with same Quantity and Total amount.???

GRIZZLY

Try to manually choose the item entry in Appl. - From Item Entry field in Return Order lines.
You could apply your return order to original sales entry.

dans

Check the remaining quantity and amount in Ledger Entries.

fahd

Thanks for replying.

Ok now i found there were 5 items in the invoice, whose UOM was not mentioned in the sales invoice and all of them were having 1 quantity each.

But i a removed only those items and i recreated them in return order, but still the quantity is same (Not Adding the Quantity).Those 5 item's qty is is not adding up to the total quantity and invoice!

Any idea??

Sog

add the uom to the entries?

fahd

I did add UOM also but it's not effecting the total quantity still!!!

dans

any customization ?

fahd

OKKKK!!!

Its not the problem with UOM.

Actually i also found some items and they equals to 5 QTY But when i use the option "Get Posted Document Lines To Reverse" option in Return order, those specific items are not including?????

Even though UOM,Qty, Price all of these columns are filled properlyin Actual POSTED SALES INVOICE but it's not catching these specific items for return??

I thought there might be some problem in the item creation itself but all the mandatory fields are properly entered for all of these items.

What could be the reason for this now??? Why only these items are not included for reverse even though they have QTY, PRICE,UOM in in Posted Sales Invoice??

If i will re create them in return order then i will need their "Appl From Item Entry" .