How to record payments from customer?

nikeman77

Hi all,

I am a pretty new to navision still, as such I would like to find out how do we record payments (cheque's, cash) from customer?

regards

jglathe

Hello Nikeman77,

the payments are recorded as customer ledger entries (type payment) in the cash receipt journal. Usually you post customer (credit) against bank or g/l account (debit) and select the customer entry to be applied. This can also be done in the bank account reconciliation.

With best regards

Jens


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nikeman77

Hi Jens,

Thanks for replying, but this customer mode of payment via TT- Telegraphic transfer. I can only made payment via cash based on the scenario below:
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1. I like to check how would be the batch name be: do i create them again? (which i did), this customer doesn't have any bank account. Thus i used, function> apply entries> select the record i want to pay> application button> set applies-to id.

2.When i input $2.5 million in the amount field, i got a warning stating that customer had overdue balance and customer credit limit, do you still want to record the amount? when i press yes, the value is copied over to debit amount field.

3.During posting i got error: Amount must be negatve in Gen. Journal Template Name='CASH RECEI', Journal Batch Name='AMEX-AUG-S',Line No..=10000'.

what happen?

nikeman77

Also when I Un Applies-To ID, and did posting I got another error:
Document No. CSR11-000323 is out of balance by -68,672.33. Please check that Posting Date, Document No. and Amount are correct for each line.

jglathe

Hello Nikeman77,

The bank account ist that of your company. When the amount of the customer happens to be a debit amount, you entered it with the wrong sign. A payment should look like this (copied from the cash receipt journal):

Posting Date Document Type Document No. Account Type Account No. Description Amount Bal. Account Type Bal. Account No. Correction Applies-to Doc. Type Applies-to Doc. No.
27.05.11 Payment G02001 Customer 10000 Payment #3453 -12.192,55 G/L Account 1005 No Invoice 103005

The amount must be negative for a payment from a customer, to result in a positive amount on the g/l or bank account. You can also leave the amount blank and let it get filled by chosing an entry to apply.

with best regards

Jens

nikeman77

hi jens,

I got it >>http://www.navision-girl.com/2007/04/applying-customer-ledger-entries-after.html

thank you for helping out!

PS: I reckon that after posting Gen-Jnl-Line, it will go to respective entries depends on account type, document etc?