Can't enter a sales line on some clients

booda01

Running Nav 2.7B cside database in a win xp environment. In sales and Rec/orders, some folks can add a new line to the sales order and when others try the Attain client crashes. The error message is below:

Information file prepared 08/22/11 10:59 AM UTC

Error Class=Exception
Program=Navision (03.70.02.19516)
Operating System=Windows XP (5.1.2600)
Total Physical memory=1022MB
Used Virtual Memory=73MB
System Locale=1033
User Locale=1033
Global Language=1033
Code Pages=ANSI 1252 OEM 437

Server Connected=192.168.101.203
Database Open=D:\Navision\Attain37.fdb
Windows Authentication=No
Commit Cache=Yes
Database Cache(KB)=8000
Client/Server Version No=21

Table 37 Sales Line\No. - OnValidate()
Table 37 Sales Line\UpdateUnitPrice(CalledByFieldNo)

Any idea how to fix this? Thanks a bunch!

holliko

Without knowing much about version 2.7 and if it uses ZUP files. I would try and delete the zup and let the system recreate it. I've seen zup files cause issues in newer versions.
happy hunting

kriki

BTW: it is not version 2.7 but 3.7.

> Database Cache(KB)=8000
I would first increment this cache to a bigger value. 8000 is a very low number. Generally I use 10% if the size of the data in the DB. It is possible this is the cause of the crash.


Make sure everyone is using the correct build of the client. Maybe those who crash have a different (and wrong) build.