Error when created item card

yohana

Dear Mibuso,

i have a case, there was an error when created new item card in NAV 2009 R2. why this error happened? the error says:

"Microsoft Dynamics NAV has stopped working.
Windows can check online for a solution to the problem.
--> Check online for a solution and close the program.
--> Close the program
--> Debug the program"

Please help for this case.


Thanks,
Yohana

kine

For more look into event log on the client and on the service tier. There should be error with more details.

johanna

Hi Kine,

This is the detail of that error :

- System

- Provider

[ Name] Windows Error Reporting

- EventID 1001

[ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2011-06-07T04:40:36.000000000Z

EventRecordID 7896

Channel Application

Computer WLR-SVR-APP.wlr.com

Security


- EventData


0
DynamicsNavServiceException
Not available
0
Microsoft.Dynamics.Nav.Client
6.0.32074.0
4d1e79ae
Microsoft.Dynamics.Nav.Client.ServiceConnection.dll
6.0.32074.0
4d1e79a0
165
8d
System.NullReferenceException

C:\Users\wlrnav3\AppData\Local\Temp\27\7488.1.634430436324997140.dmp C:\Users\wlrnav3\AppData\Local\Temp\27\7488.1.634430436324997140.txt
C:\Users\wlrnav3\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_Microsoft.Dynami_cbb51cd3774fdf1af4286c5be1f2e8708ce9c070_508d4efc

0
46e1a792-90c0-11e0-bf15-1cc1de721ce6
0

The 7488.1.634430436324997140.txt contain :

Type: System.NullReferenceException
Message: Object reference not set to an instance of an object.
StackTrace:
at Microsoft.Dynamics.Nav.Client.ServiceConnection.AnalyzeTableRelations(MasterPage page, String personalizationId)
at Microsoft.Dynamics.Nav.Client.ServiceConnection.GetMasterPageFromCache(Int32 pageId, String personalizationId, Boolean applyPersonalization, Boolean doGetDependencies)
at Microsoft.Dynamics.Nav.Client.ServiceConnection.GetMasterPage(Int32 pageId, String personalizationId, Boolean applyPersonalization)
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.CreateLogicalForm(Int32 formId, FormState formState, Int32 retryCounter)
at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.CreateLogicalForm(Int32 formId, FormState formState)
at Microsoft.Dynamics.Nav.Client.Actions.NavOpenTaskPageAction.InvokeCore(Boolean async, LogicalControl logicalControl, Object state, UISession uiSession)
at Microsoft.Dynamics.Framework.UI.Action.InvokeCoreWithErrorHandling(Boolean async, LogicalControl logicalControl, Object state, UISession uiSession)
at Microsoft.Dynamics.Framework.UI.Action.DoInvoke(LogicalControl logicalControl, UISession uiSession)
at Microsoft.Dynamics.Framework.UI.Action.Invoke(LogicalControl logicalControl)
at Microsoft.Dynamics.Framework.UI.WinForms.RepeaterControlAdapter.DataGrid_PerformCellAction(Object sender, DataGridViewCellEventArgs e)
at Microsoft.Dynamics.Framework.UI.WinForms.Controls.BusinessGridView.OnPerformCellAction(DataGridViewCellEventArgs e)
at Microsoft.Dynamics.Framework.UI.WinForms.Controls.BusinessGridView.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Source: Microsoft.Dynamics.Nav.Client.ServiceConnection

Please help us to solve this problem.. Thanks.

Andwian

Do you use the Classic Client or RTC?

Try to search the latest platform update and install if exist, and see if the issue has been resolved here:
NAV2009 SP1 Platform Hotfix Overview

johanna

Hi Andwian,

Thanks for your reply. We use RTC client. I have took a look at your link, but I did'nt found about this issue.. I run page Item Card and it show same error.. Please help us.. Thanks

yohana

Dear Andwian,

i use RTC. i was search for platform hotfix related to error new item card but i haven't found the hotfix.....


Regards,
Yohana

Andwian

I mean: check your Build No.whether it is the latest one.

If not, then try to upgrade the Platform. Hopefully it will solve your problem.

yohana

Dear Andwin,

I have applied the new platform, the build no. is 32074. but the error was still appear.....
Please help.


Thanks & Regards,
Yohana

Andwian

Is it the latest one?

Lidya_Tan

Dear Andwin,

Item card problem is solved with replace it with item card standard, but after that error is happen again. ](*,)
we must restart service to solved that error.
I wish that error never show again.
can you help me? [-o<



Thanks & Regards,
Lidya

kamranshehzad

Try deleting the personalisation settings and restart the service after doing that.

johanna

Hi kamranshehzad,

Thanks for your reply. How to delete the personalization settings? Do you know why this error is happen? How to avoid this error? Thanks..:)

Andwian

johanna wrote:

Hi kamranshehzad,

Thanks for your reply. How to delete the personalization settings? Do you know why this error is happen? How to avoid this error? Thanks..:)

Form9191, 9190, 9172, 9170

johanna

Hi Andwian,

If I delete the personalization, all my settings would be disappeared.. What is the relation of delete the personalization and error when open Item Card? I just got error when open Item Card and it didn't happen when I open the other page. Thank you.

Andwian

I have no idea. I just answer your question "How to delete the personalization settings?"

johanna

Hi Andwian,

I am sorry. Just now I check the latest build no for NAV 2009 R2 is 32465, not 32074..