Mailmerge not working in RTC

leegeorgeHughes

Help...

I have a 2009R2 database running RTC and Classic. The Mailmerge functionality works fine on Classic but not on RTC. When I try and merge a document I get an error that "this is a message for C/AL Programmers: The Call to Member Open failed - The file could not be found ("c:\..\_TEMP_0a4d10d425a640f729bc...").

I have found that the file has actually been created on the server in C:\ProgramData\Microsoft\Microsoft Dynamics NAV\60\Server\MicrosoftDynamicsNavServer\users\"Username"\"Username"\TEMP

I have given the server service and the domain user explicit full permissions to the folder and still get the error. ](*,)

I have tried performing the same action on a copy of the database on my laptop and it works fine.

The main difference is that my laptop has Office installed and the server does not.

So my question is - does Office need to be isntalled on the server for the RTC server service to deal with Mailmerges or is there a way to pass the data to the client, which has office installed, and get it to do it?

Cheers

mohana_cse06

If you want to perform the action on server, you need to install the office on server
If you want to perform it on client, you have copy the file from server to client machine using DOWNLOAD Command

BTW, are you trying to open the file in server?

leegeorgeHughes

Hi Mohana,

As far as I am aware I am not trying to open the file on the server - The file needs to open on the client.

I will investigate further to see if I can download the file to the client then force the client to perform the operation.

Regards

Lee

mohana_cse06

You can check Export Profiles report as an example
(the report ID is 9171)