nav 2009 r2 installation error

Rana

Hi All,

I am trying to install NAV 2009 R2 in windows server 2008 (in Administrator privilege) but i get errors like

1. Service 'Microsoft Dynamics NAV Server' failed to start. verify you have suffucient privilege to start the syatem services

2.The server principal 'Domain\Administrator' already exist.

I have searched the forum and try to resolve the problem but i can't.

any suggestion would be highly appreciatable.

thanks,

RANA

kriki

Error 1:
Even if your account is an administrator, you don't have enough privileges to just install a service.
You need to right-click the installation program (or .cmd or .bat file in which the command is) and then select "run as administrator". And you need to do that EVEN IF YOU ARE an administrator

Error 2:
At which point do you have the error?

Rana

Thanks Kriki for ur reply.....

Now Problem 2 is solved but Prob1 still is there..I have attached the error...

Belias

try to start the service manually from the services list. if it does not work either, go to properties->log on of the service and set it to "local system account"

Rana

Thanks Belias for ur reply...

Actually I have already tried that one but I get ar error as follows

Belias

try to restart the pc...i remember that i've had the same problem, but i didn't do anything strange to solve it...i just probably restarted, i don't remember...sorry

Rana

No,its not working for me...

Belias

can you open the database from classic client?
are the parameters in the custom settings correct?

kriki

What is the user of the NAV Server Service?

Rana

Hi Belias and Kriki,

1. I can open NAV in Classic Client.
2. I thing Customsetting Configaration are correct.
3. NAV Server Service User Account -
I have tried with a administrator user and then Local Syatem Account
buy in both the cases I cant able to start the NAV Server service

kriki

But do you get the message that the service started and stopped or the privileges error?
I have seen the first message before but all worked anyway.

Rana

yes , I am getting the error (service started and stopped) when i try to start the service mannualy.

kriki

Have you tried to connect with the RTC or via a browser?

Rana

Yeah, I have tried but it cant open . I have checked the event viewer and found the following:

The service MicrosoftDynamicsNavServer failed to start. This could be caused by a configuration error.
Detailed error information:Microsoft.Dynamics.Nav.Types.NavConfigurationException: The configured time
zone identifier "UTC" for the setting "WebServicesDefaultTimeZone" was not recognized. Please use the
identifier (in quotes) following the display name of the time zone you wish to use among the following
list of recognized time zones:"

how to correct it...pls help...

kriki

Try to remove that setting to see if it works. Otherwise you might try to de-install and re-install to see if it helps.

postsaurav

Did u find any solution as i also facing the same issue with installation of R2.

Please find the attached error which i am getting.

Thanks
Regards,
Saurav DHyani

Rana

Still doing R&D ...... ](*,)

miken66

Hi,

What OS and version are you running, and what language is it?

Also can you see if this reg-key exists?
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\UTC

Thanks,

Mike

mohana_cse06

Even I am getting the same error.

OS - XP,
Country - IN (tried to install W1 also, still same problem)
Version - not sure (Downloaded form Partner Source)
Language - English

But if I install 6.0 SP1 in same system, it is working fine

Rana

Thanks Miken66 for ur response.

What OS and version are you running, and what language is it?

OS Name - Microsoft® Windows Server® 2008 Standard
Version - 6.0.6002 Service Pack 2 Build 6002

language - English(India)

Also can you see if this reg-key exists?
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Time Zones\UTC

yes it exist.

Rana

Finally I am able to resolve the issue.... \:D/

Thanking u all for ur help...

In CustomSettings.Config file I just Changed the following

<add key="WebServicesDefaultTimeZone" value="UTC"></add> --Previously

<add key="WebServicesDefaultTimeZone" value="India Standard Time"></add> --Current

mohana_cse06

Rana wrote:

Finally I am able to resolve the issue.... \:D/

Thanking u all for ur help...

In CustomSettings.Config file I just Changed the following

<add key="WebServicesDefaultTimeZone" value="UTC"></add> --Previously

<add key="WebServicesDefaultTimeZone" value="India Standard Time"></add> --Current

I didnt try this.. but am getting while starting NAV Server service..
Here you are changing in webservice timezone..what is the link? :-k

Rana

U can find the CustomSettings.Config file in following location:

C:\Program Files\Microsoft Dynamics NAV\60\Service\
(if u install nav in c: drive)


then find the "WebServicesDefaultTimeZone" and then change its value as "India Standard Time"

hope this will help u.....

miken66

The issue is with a change that was made on the sever in Dynamics NAV 2009 R2 related to web services and timezones. Here is the info from the help file:

Defining the Time Zone for Web Services
The CustomSettings.config file, which is the Microsoft Dynamics NAV Server configuration file, now has a WebServicesDefaultTimeZone setting. You use this setting to define the time zone in which web service calls are run.

The issue is that the default is “UTC” in the customsettings.config file on the server. Some OS Language and Country installations do not populate in the Registry the UTC entry. (Windows Server 2008 with SP2, English, India is one of those OS, Language and Country combinations.) The Web Server Service and the NAV service will not start if they don’t find the timezone that is configured in the customsettings.conf file. This is what we believe is happening in this case.

How to fix this? You need to edit the CustomSettings.config file. This file should be located on the install drive in the following location: \program files\Microsoft Dynamics NAV\60\Service if you are on 32 bit OS and in \program files (x86)\Microsoft Dynamics NAV\60\Service if you are on 64 bit OS.

If you want the same behavior as in SP1 then edit the CustomSettings.config file and delete UTC from the configuration. The line would look like this:
<add key="WebServicesDefaultTimeZone" value=""/>

If you wish to configure this to a different time zone than UTC then you can select from the list that should be in the bottom part of the event log message that shows that the Service did not start. In my event log message I had this list:

(GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi: "Server Time Zone"
(GMT-12:00) International Date Line West: "Dateline Standard Time"
(GMT-11:00) Midway Island, Samoa: "Samoa Standard Time"
(GMT-10:00) Hawaii: "Hawaiian Standard Time"
(GMT-09:00) Alaska: "Alaskan Standard Time"
(GMT-08:00) Pacific Time (US & Canada): "Pacific Standard Time"
(GMT-08:00) Tijuana, Baja California: "Pacific Standard Time (Mexico)"
(GMT-07:00) Arizona: "US Mountain Standard Time"
(GMT-07:00) Chihuahua, La Paz, Mazatlan: "Mountain Standard Time (Mexico)"
(GMT-07:00) Mountain Time (US & Canada): "Mountain Standard Time"
(GMT-06:00) Central America: "Central America Standard Time"
(GMT-06:00) Central Time (US & Canada): "Central Standard Time"
(GMT-06:00) Guadalajara, Mexico City, Monterrey: "Central Standard Time (Mexico)"
(GMT-06:00) Saskatchewan: "Canada Central Standard Time"
(GMT-05:00) Bogota, Lima, Quito, Rio Branco: "SA Pacific Standard Time"
(GMT-05:00) Eastern Time (US & Canada): "Eastern Standard Time"
(GMT-05:00) Indiana (East): "US Eastern Standard Time"
(GMT-04:30) Caracas: "Venezuela Standard Time"
(GMT-04:00) Atlantic Time (Canada): "Atlantic Standard Time"
(GMT-04:00) La Paz: "SA Western Standard Time"
(GMT-04:00) Manaus: "Central Brazilian Standard Time"
(GMT-04:00) Santiago: "Pacific SA Standard Time"
(GMT-03:30) Newfoundland: "Newfoundland Standard Time"
(GMT-03:00) Brasilia: "E. South America Standard Time"
(GMT-03:00) Buenos Aires: "Argentina Standard Time"
(GMT-03:00) Georgetown: "SA Eastern Standard Time"
(GMT-03:00) Greenland: "Greenland Standard Time"
(GMT-03:00) Montevideo: "Montevideo Standard Time"
(GMT-02:00) Mid-Atlantic: "Mid-Atlantic Standard Time"
(GMT-01:00) Azores: "Azores Standard Time"
(GMT-01:00) Cape Verde Is.: "Cape Verde Standard Time"
(GMT) Casablanca: "Morocco Standard Time"
(GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London: "GMT Standard Time"
(GMT) Monrovia, Reykjavik: "Greenwich Standard Time"
(GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna: "W. Europe Standard Time"
(GMT+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague: "Central Europe Standard Time"
(GMT+01:00) Brussels, Copenhagen, Madrid, Paris: "Romance Standard Time"
(GMT+01:00) Sarajevo, Skopje, Warsaw, Zagreb: "Central European Standard Time"
(GMT+01:00) West Central Africa: "W. Central Africa Standard Time"
(GMT+02:00) Amman: "Jordan Standard Time"
(GMT+02:00) Athens, Bucharest, Istanbul: "GTB Standard Time"
(GMT+02:00) Beirut: "Middle East Standard Time"
(GMT+02:00) Cairo: "Egypt Standard Time"
(GMT+02:00) Harare, Pretoria: "South Africa Standard Time"
(GMT+02:00) Helsinki, Kyiv, Riga, Sofia, Tallinn, Vilnius: "FLE Standard Time"
(GMT+02:00) Jerusalem: "Israel Standard Time"
(GMT+02:00) Minsk: "E. Europe Standard Time"
(GMT+02:00) Windhoek: "Namibia Standard Time"
(GMT+03:00) Baghdad: "Arabic Standard Time"
(GMT+03:00) Kuwait, Riyadh: "Arab Standard Time"
(GMT+03:00) Moscow, St. Petersburg, Volgograd: "Russian Standard Time"
(GMT+03:00) Nairobi: "E. Africa Standard Time"
(GMT+03:00) Tbilisi: "Georgian Standard Time"
(GMT+03:30) Tehran: "Iran Standard Time"
(GMT+04:00) Abu Dhabi, Muscat: "Arabian Standard Time"
(GMT+04:00) Baku: "Azerbaijan Standard Time"
(GMT+04:00) Yerevan: "Caucasus Standard Time"
(GMT+04:30) Kabul: "Afghanistan Standard Time"
(GMT+05:00) Ekaterinburg: "Ekaterinburg Standard Time"
(GMT+05:00) Islamabad, Karachi: "Pakistan Standard Time"
(GMT+05:00) Tashkent: "West Asia Standard Time"
(GMT+05:30) Chennai, Kolkata, Mumbai, New Delhi: "India Standard Time"
(GMT+05:30) Sri Jayawardenepura: "Sri Lanka Standard Time"
(GMT+05:45) Kathmandu: "Nepal Standard Time"
(GMT+06:00) Almaty, Novosibirsk: "N. Central Asia Standard Time"
(GMT+06:00) Astana, Dhaka: "Central Asia Standard Time"
(GMT+06:30) Yangon (Rangoon): "Myanmar Standard Time"
(GMT+07:00) Bangkok, Hanoi, Jakarta: "SE Asia Standard Time"
(GMT+07:00) Krasnoyarsk: "North Asia Standard Time"
(GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi: "China Standard Time"
(GMT+08:00) Irkutsk, Ulaan Bataar: "North Asia East Standard Time"
(GMT+08:00) Kuala Lumpur, Singapore: "Singapore Standard Time"
(GMT+08:00) Perth: "W. Australia Standard Time"
(GMT+08:00) Taipei: "Taipei Standard Time"
(GMT+09:00) Osaka, Sapporo, Tokyo: "Tokyo Standard Time"
(GMT+09:00) Seoul: "Korea Standard Time"
(GMT+09:00) Yakutsk: "Yakutsk Standard Time"
(GMT+09:30) Adelaide: "Cen. Australia Standard Time"
(GMT+09:30) Darwin: "AUS Central Standard Time"
(GMT+10:00) Brisbane: "E. Australia Standard Time"
(GMT+10:00) Canberra, Melbourne, Sydney: "AUS Eastern Standard Time"
(GMT+10:00) Guam, Port Moresby: "West Pacific Standard Time"
(GMT+10:00) Hobart: "Tasmania Standard Time"
(GMT+10:00) Vladivostok: "Vladivostok Standard Time"
(GMT+11:00) Magadan, Solomon Is., New Caledonia: "Central Pacific Standard Time"
(GMT+12:00) Auckland, Wellington: "New Zealand Standard Time"
(GMT+12:00) Fiji, Kamchatka, Marshall Is.: "Fiji Standard Time"
(GMT+13:00) Nuku'alofa: "Tonga Standard Time"

The time zone for my machine has been set to “India Standard Time”, so if I wanted to use this timezone I could use either of these entries:

<add key="WebServicesDefaultTimeZone" value="Server Time Zone"/>
Or
<add key="WebServicesDefaultTimeZone" value="India Standard Time"/>

After you have made this change in the CustomSettings.config file the service should start.

mohana_cse06

Thanks Miken