Proprietary Server slowed down completely after reinstall.

Styvie

Hi,

I have a client who has recently migrated their Navision server to a new bigger more powerful box. They are using Terminal services to allow all users to connet to Navision.

They are running proprietary version 3.7. The only thing that has changed, is the IP address of the Navision server. Suddenly connecting to Navision from the Terminal server has resulted in very slow response from Navision. Opening a menu now takes around 3 seconds, and navigating between screens takes about as long too. If I open a Navision client on the actual Navision server, there is no delay. The terminal server is a 4 processor 3.0 Ghz Xeon box with 4gb mem and the Navision server is similar speed single processor box. There shoulld be no performance issues between the 2 boxes. They are sitting on the same network in the same location. We are using TCP/IP. Using NETB gives similar results.

They terminal server and Navision server are right next to each other, with 100mbs network point between them.

We have uninstalled the Navision server, and re-installed with no luck.

The clients on Terminal server are all running with default values for things like ObjectCache etc.

The network guys are saying that nothing is wrong, as the network cards are not working too hard, and all other apps on the Terminal server are functioning perfectly.

Is there any way to troubleshoot problems like this for Navision server ?

kine

Check cache values...

Styvie

Everything is indentical from before to afterwards in terms on Navision setup. Cache values everything... only physical server changed.

Any other ideas ?

g_dreyer

Hiya Steve,

How have you published navision via terminal services:
1. Whole Desktop
2. Navision Application only

Regards,
gus

Styvie

Hey Gustav,

Basically everything is identical except for the physical hardware and the IP address of the server.

We are using full desktop on the Terminal server, and loading Navision from the start menu as per a standard application.

Any idea's on what to check.

This box is now in a fancy datacenter and the network people assure me that the network is fine, and other applications don't seem to show these signs of lag / slowness.

g_dreyer

1. Check your event logs
2. Log in as Administrator via TS, use Taskmanager to monitor memory & process, at the same time check the resource on the TS Console as well.
3. Use client monitor (doubt if that would be much help)
4. Make sure that you have made Navision safe to run on TS (see below)
5. if all else fails, Try publishing Navision as an application only, and double check the TS setting for publishing the desktop(perhaps change the colour quality - 256 only,resolution, no sound, etc)

Install_TS.bat
Open command window and run change user /install
Run “Software\Navision\NAInstall\Install_TS.bat Software\Navision\NAInstall” <<or wherever you have put it>>
change user /execute

rem @ECHO OFF

IF "%1%" == "" GOTO HOWTO
IF "%1%" == "/?" GOTO HOWTO

xcopy    "%1\program files\*.*" "%ProgramFiles%\*.*" /S
xcopy    "%1\Common\*.*"        "%CommonProgramFiles%\*.*" /S

copy    "%1\System32\mswinsck.ocx"        "%windir%\System32\*.*"

regsvr32 /s "%ProgramFiles%\Microsoft Business Solutions-Navision\Client\NFEncrypt.dll"
regsvr32 /s "%ProgramFiles%\Microsoft Business Solutions-Navision\Client\NSObjectXProxy.dll"
regsvr32 /s "%ProgramFiles%\Microsoft Business Solutions-Navision\Client\ROTAccess.dll"
regsvr32 /s "%ProgramFiles%\Microsoft Business Solutions-Navision\Client\ImageSelector.dll"
regsvr32 /s "%ProgramFiles%\Microsoft Business Solutions-Navision\Client\CompNotesHtml.dll"

regsvr32 /s "%CommonProgramFiles%\Navision\Application Handler\NSAppHandler.dll"
regsvr32 /s "%CommonProgramFiles%\Navision\Mapi\MSMAPI32.OCX"
regsvr32 /s "%CommonProgramFiles%\Navision\Timer\NTimer.dll"

regsvr32 /s "%windir%\System32\mswinsck.ocx"

echo.
echo.
echo  ****** Making CompNotesHTML.DLL Safe For Scripting ******
echo.
echo  Wait ...
MakeCompNotesSafeForScripting.exe
echo  Done.           
echo.
echo.
echo  ****** Installing MDAC ******
echo.
echo  Wait ...
"%1\Microsoft Components\MDAC\mdac_typ.exe" /Q /C:"setup.exe /Q"
echo  Done.
echo.
echo  To make sure all MDAC components are installed proberly please reboot your computer.
PAUSE Press any key to continue ...


GOTO END

:HOWTO
echo.
echo.
echo   Syntax:
echo   "INSTALL_TS <SourcePath> [/CG]"
echo.
echo   : SourcePath  Full path to the location of the MSI file.
echo   : /CG         Install Commerce Gateway components.
echo.
goto END

:END

Let me know how it goes with the above.

Cheers,
gus