Direct Invoice gone wrong

anton1987

Hi Hope you all can help me.

I have posted a direct invoice but for some reason it posted the shipment and deleted the invoice.

What is even stranger is that it posted a invoiced Qty of 0. This only effected my stock and there is no refernce to my invoice anywhere in the database except for the posted shipment header which displays the pre-assighned number. is there any way to reverse the shipment and reprocess the transaction.

Your Help would be greatly appreciated.

matttrax

When things go really wrong, just my personal opinion, I think it is best to use journals to get everything to where it needs to be. Then start the transaction over from the beginning.

jannestig

Not accounting for localisations or customisations you may have.

Do you Ship and invoice at the same time or do you usually raise an invoice seperately ?

If you have not invoiced you should be able to go to the posted shipment and reverse it, if the order still exists. (Functions > undo shipment)

Otherwise you would normally credit note the invoice first.

matttrax

Undo shipment / receipt depends on the version. I don't think it was introduced until NAV 5.0. So depends what you are using.