Cannot select Applies-from entry

sjrowe3

Has anyone experienced or have any insight on the following scenario?...

-Exact Cost Reverse is on (v5.01).
-End customer is returning a serialized item.
-A Sales Return Order/Credit Memo is created for it using the Copy Document function (copying the customer’s Posted Invoice).
-The line item populates with the item#, Qty, and Location code (let’s say it’s the MAIN location).
-Since the item is serialized and Exact Cost Reversing is on, in order to post I have to add the SN# and Applies-from entry# in Item Tracking. Thanks to the Copy Document function the SN# and Applies-from entry# were populated.

Problem:
-If after running the Copy Document function I change the line item’s location code (from MAIN to USED), the SN# and Applies-from entry# do not appear in Item Tracking.
-Even if I manually enter the SN# the needed item entry# does not appear in the Applies-from lookup to select.

Any advice? :?: :-k

Andwian

This is by design, because the Apply-from Entry records are filtered by Location Code.

sjrowe3

Ok, thanks.
So the options around the problem is to remove the Location filter to view item entries in the look up, or just manually enter the item entry # (if already known) into the Applies-from field.

Andwian

sjrowe3 wrote:

So the options around the problem is to remove the Location filter to view item entries in the look up, or just manually enter the item entry # (if already known) into the Applies-from field.

No, that is not recommended. Just return it that way, to the original location, and then transfer it to the desired location.