Navigation Pane cannot be accessed

KWevickKWevick Member Posts: 103
I have a 4.0 client with an existing user who suddenly cannot access the navigation pane. They can log into NAV and select a database and company, but no Navigation pane. The pane does not come up when they try to check it on View>Navigation Pane or by using the shortcut keys, alt+f1. They have replaced the zup file, resync'd the user, etc.

Client using 4.01, SQL, through the terminal server. This happens at all workstations.

Any suggestions?

Thanks so much,


  • Options
    themavethemave Member Posts: 1,058
    Here is a stab in the dark, but check to make sure his user permissions didn't get deleted. maybe he is seeing everything he has access to, which is nothing.
  • Options
    KWevickKWevick Member Posts: 103
    Thanks for the stab. Actually we found the hint when the IT manager tried to log him into a different terminal server and he got a "error 9 in module 24". We've had various issues with this in the past, not always the same thing, but one was with printers. They found a printer on his computer that he didn't have full permission to and removed it. Voila, problem resolved. We've also had temp file path issues before with this error.

    Thanks again.
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