Navigation Pane cannot be accessed

KWevick

I have a 4.0 client with an existing user who suddenly cannot access the navigation pane. They can log into NAV and select a database and company, but no Navigation pane. The pane does not come up when they try to check it on View>Navigation Pane or by using the shortcut keys, alt+f1. They have replaced the zup file, resync'd the user, etc.

Client using 4.01, SQL, through the terminal server. This happens at all workstations.

Any suggestions?

Thanks so much,

themave

Here is a stab in the dark, but check to make sure his user permissions didn't get deleted. maybe he is seeing everything he has access to, which is nothing.

KWevick

Thanks for the stab. Actually we found the hint when the IT manager tried to log him into a different terminal server and he got a "error 9 in module 24". We've had various issues with this in the past, not always the same thing, but one was with printers. They found a printer on his computer that he didn't have full permission to and removed it. Voila, problem resolved. We've also had temp file path issues before with this error.

Thanks again.