Error when trying to post a sales return order.

Blairag

Hi All,

We are trying to post a sales return order and are getting the following error:

"Appl.-from Item Entry must have a value in Reservation Entry: Entry No=18390, Positive=Yes. It cannot be zero or empty."

We do not use reservations so I am not sure what this error is referring to.
We are using item tracking.

This return has one item on it and it does have lot tracking is setup. We ship it often but we cannot seem to return it. We are relatively new to NAV but we have done 7 returns without issue prior to this one.

We are using Nav 2009 SP1 with RTC.

Any help would be appreciated.

Thanks
Blair

djswim

Perhaps it's wondering what Sales Order that item applies to since it's a return order?

Andwian

Do you activated the Exact Cost Reversing Setup in Sales & Receivables Setup?
If yes, you should fill the Applies-from Item Entry, to specify which Sales Shipment you want to return.

But, the simple way one is:
1. Use Function | get Posted Doc. Lines to Reverse, instead of enter the line manually.
2. Choose Posted Shipment
3. The lines will be populated in the Sales Return Order Line.
4. Post

Give it a try, and let me know how it goes.