Error Creating Notes in RTC (mynotes)

sil21

When all non-super users try to create a note in RTC (on a sales order, customer etc) and hit "notify", they get an error (red box with x, no message). Super users can create notes and notify other users fine. Are we missing a permission on the All User role?

TonyH

Have you checked the SQL Permissions?



t

aseigle

for the RTC, users need to be assigned the "Basic" Role. The permission might come from there.

sil21

Thanks so much - we did not have the Basic role assigned!

aseigle

Not a problem. Glad I could help

sudhakarsv

create a note in RTC (on a sales order, customer etc) and hit "notify", they get an error (red box with x, no message).

From the error i can understand that , Record link table is modified.
Use the standard Record link table and check wether you could able to send notifications or not.