Posted Return Receipt Remaining Qty

supp85

Hello all,

I have a returns order which was receipted by mistake, now when i try and undo the shipment the following error message appears 'Remaining Quantity Must be 1 in Item Ledger Entry...' does anybody know what the implications could be if this was amended in the table? Or is crediting it and recreating the order invoice & ship the only solution? (The item is also serial number tracked)

Thank you

Edward_Bloomfield

This means that something has happened to the stock that has accidentally receipted, so it is too late to undo it. You will need to investigate what has happened because the item is item tracked and you will need to use the serial number whatever you do.

Your only option now is to look at crediting the Return Order and reprocessing again.

Please do not amend the Remaining Quantity - This will only ruin the integrity of your inventory data.

supp85

Thank you for your reply, this was solved by crediting and processing again as you suggested.