Hanging in Citrix

AndersW

We are running NavFin 2.6 on a Citrix server.
Every time the user klicks on the "down arrow" by the scrollbar the session locks as if it was repeatedly trying to "scroll down".

Anyone recognise this problem?
Any solution?

Ron_Bouwmeester

From Markus Pastore (pastore@ims-consult.de):

The problem that you have with Citrix MF1.8 W2000 is well-known. It is caused by Citrix NOT by Navision. Be informed, all released service packs for W2000, Citrix or Navision do not solve this problem.

Report the problem to Citrix or your Citrix dealer they have a privat Hotfix for it. This Hotfix is not published on the Citrix internet page, you have to ask specific for it.

Furthermore the Hotfix from Citrix is not a special one for the Navision application, the Hotfix solves a generell mouse double click problem of the Citrix Client.

However, befor you install the Hotfix you must have installed the Service Pack 2 from Citrix.

Untill you have installed the hotfix another Tip:
If your window keeps on scrolling or it hangs on the top or the bottom press the ESC key to stop or release it. I recommend to use the arrow keys to scroll in that windows.