Call center for Navision

dejanle

Our potential customer is lookking for a call center support application within Navision 3.60. The cusomer offers telemarketing services and would like to share their database with their customers. If anyone knows of an existing solution, please let me know.

wonmo

I don't know of any specific solution but we have developed call center applications for our own call center. Depending on the business rules that you would have to implement this shouldn't be very difficult to custom build from within Navision. Assuming 20 agents accessing 20 customized tables through 100 forms this should be no more than a 1 or 2 month project for 1 developer. Obviously, you would probably have to build reports, maybe dataports, codeunits as well but this would all be after the app is built.

Dean_Axon

if you look in the "Product Directory" you will find the following:

Call Center Management
Open Door Call Center Management integrates people, processes, and technology to maximize relationships by providing superior sevice by allowing a company to:

• Increasing customer satisfaction and loyalty
• Significantly reducing support costs
• Efficiently capture, track, manage, escalate, and resolve customer service and support requests. Open Door Technology Inc.

I think the guy you need to contact is called Bill o hindy or something similar

Savatage

http://www.opendoor.ca/addons_callcenter.html

dejanle

Thanks for your suggestions. I already contacted Opendoor. We are also considering to develop the application, however, the customer would prefer to see a solution beforehand (bad experience with current software hey comissioned but it seems will never go live!). In addition, they need solution ASAP (for the above reason).