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Purchase Returns and Credits
andySOLTEC
Member Posts: 36
I am having trouble completing the purchase return process, if I'm doing something wrong, I'm hoping this is the quickest way of finding out
Working within the CRONUS demo company my process is as follows: -
Create a purchase order against vendor 10000 for 100x1000 against the BLUE location, Post and receive the order
Create a purchase return order for vendor 10000, using 'Get Posted Lines to Reverse' I then select the received purchase order, choosing to return the full amount, I then ship the order
Create a purchase credit memo for vendor 10000, using 'Get Shipment Lines to Reverse' from actions off the lines fast tab, I then select the previously created return document and click OK.
My problem is that when I click OK I receive the following error...
'100 units for Document No. 107087 have already been returned or transferred. Therefore, only 0 units can be returned.'
If I return anything other that the full amount in the purchase return order, I am able to raise a credit memo. I also receive this error if I receive and invoice the purchase order.
Where am I going wrong ??
Thanks in advance
Andy
Working within the CRONUS demo company my process is as follows: -
Create a purchase order against vendor 10000 for 100x1000 against the BLUE location, Post and receive the order
Create a purchase return order for vendor 10000, using 'Get Posted Lines to Reverse' I then select the received purchase order, choosing to return the full amount, I then ship the order
Create a purchase credit memo for vendor 10000, using 'Get Shipment Lines to Reverse' from actions off the lines fast tab, I then select the previously created return document and click OK.
My problem is that when I click OK I receive the following error...
'100 units for Document No. 107087 have already been returned or transferred. Therefore, only 0 units can be returned.'
If I return anything other that the full amount in the purchase return order, I am able to raise a credit memo. I also receive this error if I receive and invoice the purchase order.
Where am I going wrong ??
Thanks in advance
Andy
0
Comments
No PM,please use the forum. || May the <SOLVED>-attribute be in your title!
We always apply a credit memo to a posted invoice.
Regards,
Rajat.
My reply stating to invoice the return order does indeed create the credit memo. Yes you could apply this to the invoice if you had not paid it but not sure this is relevant to the original post or what you are trying to tell us.
I was trying to tell that when we create a credit memo we apply to the Invoice so that the liability that is created through the Invoice gets nullified.
Regards,
Rajat.
if you do it like that, then i believe when creating the purchase credit memo, you shouldn't use "get posted document to reverse", instead use the "get return shipment line" to get the returned quantity that you have post from purchase return order.